Tier 2 - IT Engineer MN

About the role

Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. This is not a remote position.

Responsibilities

• Provide IT support to internal and external customers
• Troubleshoot and resolve IT related inquiries and problems
• Maintain and update our knowledge base and technical documents
• Ensure service delivery quality at all times
• Work on 15-20, and resolve 12-14 Tier 2 tickets each day
• Provide the best possible solution to clients
• Maintain clear communication with clients
• Keep assigned tickets organized and updated
• Periodic assignment of after-hours on-call support
• Periodic visits on-site at our clients

Requirements

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience troubleshooting printers
• Experience with Azure
• Experience with Datto
• Degree in Information Technology is a plus
• MS-102 certification is a plus
• MD-102 certification is a plus

Benefits

• Health, Dental, Vision, and other additional benefits
• 401K (with 4% match) eligible after 90 days
• Generous PTO

Pay

Up to $75K per year, based on experience

About Us

Tech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.