Systems Software Engineer 2

About the role

Implements features in system software modules and automation pipelines with moderate guidance; debugs issues across drivers, services, and tooling. Analyzes performance and reliability signals for components (e.g., device drivers, provisioning workflows); proposes small improvements. Contributes to firmware interaction points (APIs, protocol handling); triages cross-layer issues using standard tools. Authors and updates operational documentation, test cases, and runbooks; participates in code/design reviews and adheres to standards. Supports platform bring-up tasks and assists incident response by collecting diagnostics and applying known fixes.

Responsibilities

• Systems Software Development: Learning to design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet following general guidance. Integrate and validate routine and occasionally non-routine system firmware with hardware components. Collaborate on platform bring-up, firmware updates, platform-level diagnostics, and cross-layer debugging. Contributes to troubleshooting hardware bring-up, provisioning, and lifecycle operations and support efforts with platform engineering, operations, firmware development, silicon/board vendors, and data center teams.
• Software Development and Coding: Contributes to designing software solutions and analyzes requirements to achieve business and operational goals, with limited guidance. Adheres to all phases of the software development lifecycle. Applies working knowledge to develop and review code for new software features and enhancements following design specifications and develops documents to clarify software design and code. Conducts debugging and troubleshooting to identify and fix simple and moderately complex software issues. Develops fixes for identified issues. Implements software testing (e.g., functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, following established frameworks. Supports the implementation of standard and non-standard performance profiling and optimization of coding. Troubleshoots and resolves standard and non-standard issues related to application programming interface (API) functionality and integration. Implements standard and non-standard API versioning, lifecycle, and interoperability strategies.
• Issue/Defect Collaboration - Software Products Support: Collaborates with own team and begins to network outside of team to understand customer issues and align solutions. May provide technical guidance and support to customers regarding customer-reported issues, with limited supervision. Assists peers to advocate for customers' interests and suggests product enhancements based on feedback. Influences efforts to ensure customer satisfaction through timely resolution of issues and effective communication. Utilizes working knowledge to implement customer issue and/or defect handling and training processes, with some guidance. Collaborates with experienced colleagues to investigate and troubleshoot product maintenance issues to ensure customer agreement on short- and long-term solutions.
• Practices and Standards Compliance - Security and Compliance: Begins to collaborate with the team to establish and follow development practices and coding standards. Assists in ensuring code quality and adherence to broad acceptance criteria during development. Demonstrates working knowledge of industry best practices and applies them to software development processes. Assists in implementing secure coding practices to prevent security vulnerabilities.
• Development Operations - System Maintenance: Performs periodic maintenance and testing operations