IT Engineer - Full Time

Responsibilities

• Serve as the primary helpdesk technician, resolving day-to-day IT issues for a global team of technical and non-technical users.
• Troubleshoot and maintain Apple endpoints.
• Provide operational support and strategic guidance for all corporate IT systems.
• Provision, configure, and manage laptops and mobile devices using MDM tools.
• Support AV tech support during webinars, remote meetings, and onsite events.
• Support domestic and international logistics for hardware shipping and deployment.
• Collaborate with security and engineering teams to automate IT operations and repetitive tasks.
• Write and maintain technical documentation, runbooks, and process guides.
• Participate in on-call rotation and provide occasional after-hours support.
• Continuously improve vendor relationships and IT infrastructure project roadmaps.
• Support incident response efforts using SIEM/EDR tools.

Requirements

• 3-5 years of experience managing and supporting corporate IT systems in a fast-paced environment.
• Strong hands-on experience with macOS, iOS administration.
• Deep understanding of user administration.
• Familiarity with MDM platforms (Jamf, etc.).
• Working knowledge of AV systems and remote collaboration tools.
• Experience with SaaS application management and access control best practices.
• Familiar with office networking.
• Experience with EDR endpoint security tools.
• Ability to work independently, multitask effectively, and communicate clearly across teams.
• Likely located in or willing to commute to San Francisco.

Pay

Competitive Compensation: Starting at $110,000 annual salary (dependent on experience) plus eligibility for discretionary annual performance bonus.