IT Engineer - Full Time

About the role

This role is based in San Francisco and blends hands-on technical support with high-level infrastructure planning and implementation. You'll play a critical part in managing corporate IT systems, ensuring seamless end-user experiences, and helping shape our long-term IT and security strategy.

Responsibilities

• Serve as the primary helpdesk technician, resolving day-to-day IT issues for a global team of technical and non-technical users.
• Troubleshoot and maintain Apple endpoints.
• Provide operational support and strategic guidance for all corporate IT systems.
• Provision, configure, and manage laptops and mobile devices using MDM tools.
• Support AV tech support during webinars, remote meetings, and onsite events.
• Support domestic and international logistics for hardware shipping and deployment.
• Collaborate with security and engineering teams to automate IT operations and repetitive tasks.
• Write and maintain technical documentation, runbooks, and process guides.
• Participate in on-call rotation and provide occasional after-hours support.
• Continuously improve vendor relationships and IT infrastructure project roadmaps.
• Support incident response efforts using SIEM/EDR tools.

Requirements

• 3-5 years of experience managing and supporting corporate IT systems in a fast-paced environment.
• Strong hands-on experience with macOS, iOS administration.
• Deep understanding of user administration.
• Familiarity with MDM platforms (Jamf, etc.).
• Working knowledge of AV systems and remote collaboration tools.
• Experience with SaaS application management and access control best practices.
• Familiar with office networking.
• Experience with EDR endpoint security tools.
• Ability to work independently, multitask effectively, and communicate clearly across teams.

Qualifications

• Located in or willing to commute to San Francisco.

Skills

• Technical proficiency with macOS and iOS.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with IT infrastructure and security.
• Ability to work in a fast-paced, high-trust environment.

Benefits

• Competitive compensation starting at $110,000 annual salary (dependent on experience).
• Eligibility for discretionary annual performance bonus.

Pay

• $110,000 annual salary (dependent on experience).

Schedule

• Full-time position.

Company Information

PolyChain Capital is a fast-moving cryptocurrency hedge fund located in San Francisco. The company is committed to fostering an inclusive and diverse workplace and is an equal opportunity employer.