IT Engineer

Responsibilities

• Covering the IT support queue, working from a service desk to assist our internal user base with any IT issues.
• Onsite & remote users: Managing the various M365 admin centers, Sharepoint, Intune, OneDrive, Exchange.
• Supporting/Maintaining the various collaboration tools in meeting rooms, Logitech Tap, polystudios.
• Responsible for the monitoring/maintenance/security of all endpoints.
• Test and apply new software/maintenance patches.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Extensive knowledge of Windows OS's & MAC Os's.
• Good understanding of Windows & Linux operating systems - experience with supporting and troubleshooting stability and performance issues.
• Administer and support global active directory domain including but not limited to DHCP, DNS, Group Policy, Sites & Services.
• Manage, monitor, maintain and provision infrastructure services.
• Respond to internal/external customer support requests.
• Ownership of issues, collaboration with other teams.
• Support the success and development of others in the team.
• IT security best practice.
• Providing technical support remotely to our global offices.
• Using a help desk system for incident management and escalation.
• Troubleshoot system and application issues and provide feedback.
• To spot and report where improvements can be made.
• Aiding with projects of all sizes including technology infrastructure and software projects.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.

Requirements

• Windows / MAC OS - troubleshooting end user problems.
• Intune management.
• Strong working knowledge of the Microsoft 365 office productivity suite, the M365 Exchange Admin Center + Office 365 apps, Azure EntraID and SSO, M365 Collaboration tools including Teams and Teams Calling.
• Virtualization technologies.
• Troubleshooting remote and onsite user issues across multiple different endpoint types and OSs.
• In-depth understanding of Active Directory Windows Server.
• Experience with Linux & Windows Servers.
• Experience with cloud technologies, especially AWS, EC2, WorkSpaces.
• Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues.
• Zabbix Monitoring Scripting Bash/PowerShell.
• Proven knowledge and troubleshooting skills.
• Experience working in a BAU/Project team.
• Prioritizing work to meet demands of role.
• Must be a good team player and flexible.
• Self-motivation and drive - confidence to work on own initiative and with limited supervision.
• Team oriented, works well with local and global team.
• Recognizes when a sense of urgency is needed and responds accordingly.
• Comfortable, flexible, versatile, and curious when it comes to pitching in on diverse tasks and projects.
• Strong problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Ability to use tools and/or the internet to find solutions.
• The ability to follow policies and procedures of the support desk.
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.

Pay

The base pay range for this position is $80,000-$90,000 per year; base pay offered may vary depending on job-related knowledge, skills, and experience.