IT Engineer
Job Duties
Support PVCC Leadership and staff with IT service desk and triage of IT issues.
Resolve network and infrastructure issues.
Set up, configure, upgrade, manage, and troubleshoot firewalls, routers, switches and other network devices.
Aid in running and maintaining the IT security program.
Provide application support for all DVS IT applications and any standard desktop applications (Adobe, Microsoft, etc.).
Install and troubleshoot wireless access points and extenders.
Install voice and network cabling, IPsec, and various WAN and Internet service provider solutions.
Resolve issues related to desktop and laptop PC hardware, software, and operations, mobile devices (IOS and Android).
Resolve issues related to voice / telephone systems (VOIP, analog, Centrex, etc.).
Provide technical leadership on various activities related to the design, documentation, implementation, calibration, repairs, and maintenance of network hardware and software.
Attend regular team meetings with PVCC Leadership and the agency Director of IT.
Meet regularly with the supervisor and other key stakeholders for projects or new initiatives.
Coach and manage daily duties for the contracted on-site IT engineer.
Collaborate with other team members to share daily duties and suggested troubleshooting methods and solutions.
Report status on tasks as directed by PVCC Leadership and the agency Director of IT.
Attend training related to PVCC and agency policies.
Track all end-user support activities per PVCC and/or agency protocol.
Track all IT assets.
Document any changes to systems, update training and system documents, and write up new procedures to solutions of issues and problems.
Participate in special projects assigned by PVCC leadership and/or IT leadership.
Lead projects as directed by PVCC leadership and/or IT leadership.
Ensure timely completion of assigned tasks.
Demonstrate a professional and courteous attitude toward all PVCC and agency staff, customers/clients (veterans & family), and support vendors, while communicating clearly and effectively with each.
Respond to phone calls from the PVCC leadership and/or IT Leadership within 15 minutes during business hours, by at least a text message if a call cannot be answered or returned immediately.
Respond to emails from PVCC leadership and/or IT leadership within 4 hours during regular business hours.
Update the shared IT Calendar with planned events (leave, travel, etc.) with the Administrator or Assistant Administrator.
Qualifications
High School Diploma, GE, or equivalent Training in Windows systems and networking (MCSE a plus).
Eight years of relevant experience in Helpdesk and network/infrastructure support.
Considerable experience in network design, implementation, operation, and troubleshooting.
Considerable experience in networked storage devices, service administration and network management devices.
Demonstrated knowledge in overall architectural design, implementation, and operation of modern IT infrastructure networking.
Ability to perform and complete concurrent assignments on time, independently, and deliver quality results.
Considerable experience supporting windows server and Azure cloud environment.
Demonstrated ability to effectively investigate, analyze, and resolve complex technical issues from design, implementation, to operation.
Demonstrated ability to work effectively in a team environment.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and paid time off.