IT ENGINEER

About the role

The TechOps Engineer is an infrastructure generalist with a primary focus on network operations and planning. This role designs, implements, monitors, troubleshoots, and documents the organization’s multi-site wired, wireless, VoIP, VPN, and WAN infrastructure. The engineer serves as an advanced escalation resource for the help desk, providing technical expertise across Microsoft 365, Active Directory, backup and recovery systems, hardware and software deployments, and other user-facing technology solutions. As part of a shared responsibility for service continuity, the TechOps Engineer participates in a rotating on-call schedule for critical technology needs outside standard business hours.

Responsibilities

• Design, implement, monitor, troubleshoot, and document multi-site wired, wireless, VoIP, VPN, and WAN infrastructure, including switching and routing, firewalls, wireless platforms, DNS, DHCP, network monitoring, structured cabling, performance and capacity analysis, infrastructure lifecycle planning, and network security.
• Serve as an advanced escalation resource for the help desk, providing technical expertise across Microsoft 365, Active Directory, backup and recovery systems, hardware and software deployments, and other user-facing technology solutions.
• Diagnose and resolve Layer 2 and Layer 3 connectivity, routing, wireless, firewall-policy, NAT, VPN, DNS, DHCP, and high-availability or failover issues.
• Monitor network availability and performance; contribute to capacity planning, infrastructure lifecycle planning, hardware refreshes, resiliency improvements, and network security initiatives.
• Support point-to-point wireless links and structured copper and fiber infrastructure; coordinate cabling contractors; maintain network diagrams, configuration records, standards, and change and recovery documentation.
• Administer VoIP infrastructure, including voice VLANs, quality of service, phone provisioning, and voice-connectivity troubleshooting.
• Administer Microsoft Windows Server and workstation environments, including Active Directory Domain Services, Group Policy, permissions and authentication, DNS and DHCP, and Hyper-V or comparable virtualization platforms; support Linux server administration and troubleshooting.
• Administer Microsoft 365 and at least one major cloud infrastructure platform (e.g., Microsoft Azure or Amazon Web Services); support enterprise SaaS and collaboration services such as Box, Google Workspace, Zoom, or Slack.
• Administer backup and recovery technologies, perform restores, troubleshoot backup failures, and participate in disaster-recovery testing.
• Support EDR and endpoint-management or UEM/MDM technologies across Windows, macOS, iOS, and Android; investigate alerts and coordinate containment and remediation.
• Use PowerShell or another scripting language to automate administration, provisioning, reporting, monitoring, or remediation activities.
• Use IT service-management and remote-monitoring tools to manage incidents, requests, assets, changes, and remote support; maintain clear technical documentation such as runbooks, standard operating procedures, inventories, and knowledge articles.
• Communicate technical information clearly and professionally to technical and nontechnical audiences, including senior executives; demonstrate discretion when handling sensitive or confidential information.
• Independently assess business impact and urgency, prioritize competing work, escalate issues appropriately, and apply structured troubleshooting methods during high-impact incidents and time-sensitive projects.
• Plan and coordinate infrastructure projects; work effectively with colleagues, property staff, vendors, contractors, and carriers through requirements gathering, scheduling, risk and change management, testing, documentation, and operational handoff.
• Evaluate technology decisions in the context of user experience, business operations, security, reliability, and broader infrastructure dependencies.
• Support Macintosh (OSX), Windows (Win7, Win10, Server 2008, 2012, & 2016), and iOS devices; provide audio/video support for conferences and meetings using Zoom.
• Participate in a rotating on-call schedule for critical technology needs outside standard business hours; respond remotely and, when required, arrive onsite within one hour.

Requirements

• 5+ years of progressively responsible, hands-on professional experience designing, administering, and troubleshooting network and systems infrastructure in a multi-site environment spanning on-premises and cloud-hosted technologies.
• Required applied technical knowledge demonstrated through a combination of proven relevant work experience, industry certifications, and/or a higher education degree (Associates or better) in Information Technology or a related discipline.
• Experience supporting Senior Executive staff.
• Strong customer service attitude; ability to work in a broad technology environment requiring adaptation to ever-changing priorities.
• Self-starter with strong organizational skills; ability to work independently and prioritize workload.
• Excellent team player with a proven ability to resolve problems professionally and systematically.

Skills

• Advanced hands-on experience with secure multi-site LAN, WAN, WLAN, VPN, firewall, and related network infrastructure.
• Strong working knowledge of TCP/IP, IPv4 addressing and subnetting, Ethernet switching, VLANs and trunking, spanning tree, routing, DNS, DHCP, NAT, access-control lists, VPN technologies, and network monitoring and logging.
• Working knowledge of VoIP infrastructure, including voice VLANs, quality of service, phone provisioning, and voice-connectivity troubleshooting.
• Advanced hands-on experience administering Microsoft Windows Server and workstation environments, including Active Directory Domain Services, Group Policy, permissions and authentication, DNS and DHCP, and Hyper-V or comparable virtualization platforms.
• Working knowledge of Linux server administration and troubleshooting.
• Experience administering Microsoft 365 and at least one major cloud infrastructure platform (e.g., Microsoft Azure or Amazon Web Services).
• Experience supporting enterprise SaaS and collaboration services such as Box, Google Workspace, Zoom, or Slack.
• Experience administering backup and recovery technologies, performing restores, troubleshooting backup failures, and participating in disaster-recovery testing.
• Experience supporting EDR and endpoint-management or UEM/MDM technologies across Windows, macOS, iOS, and Android.
• Experience using PowerShell or another scripting language to automate administration, provisioning, reporting, monitoring, or remediation activities.
• Experience using IT service-management and remote-monitoring tools to manage incidents, requests, assets, changes, and remote support.
• Strong customer-service orientation; ability to communicate technical information clearly and professionally to technical and nontechnical audiences, including senior executives.
• Discretion when handling sensitive or confidential information.
• Ability to independently assess business impact and urgency, prioritize competing work, and escalate issues appropriately.
• Experience planning and coordinating infrastructure projects; working effectively with colleagues, property staff, vendors, contractors, and carriers.
• Strong skills supporting Macintosh (OSX), Windows (Win7, Win10, Server 2008, 2012, & 2016), and iOS devices.
• Audio/video support experience for conferences and meetings using Zoom.
• Strong working knowledge of Microsoft-based Enterprise technology, including Active Directory and Group Policy design and management.
• Knowledge of telephony systems, PBXs, and VOIP systems.
• Proven experience automating and running large-scale software rollouts to Windows Servers/Workstations.
• Strong working knowledge of DNS, LDAP, Kerberos, and DHCP.
• Strong working knowledge of enterprise-level antivirus monitoring and prevention services.
• Comprehensive system documentation skills.
• Knowledge of routers, firewalls, switches, and related network equipment in a multi-campus environment.
• Familiarity with IP-based security (alarm, access control, and CCTV) and fire systems is a plus.
• Familiarity with Microsoft Office, MS365, Amazon Web Services, and VMware is a plus.
• Excellent communication skills (written and verbal); flexibility in concepts and action; ability to handle aggressive, mission-critical deadlines.
• Detailed-oriented, highly organized self-starter; ability to multi-task without supervision.

Schedule

• Flexible schedule; must be willing to work evenings and weekends when needed.
• Ability to travel regularly between company properties within an approximately 60-mile service area; occasional domestic air travel and overnight stays (generally 2–4 trips per year).
• Participate in a scheduled on-call rotation; remain reachable during assigned on-call periods and arrive onsite within one hour when required.
• Perform occasional evening and weekend work for planned maintenance, infrastructure projects, and urgent incident response.

Physical Requirements

• 80% of the day spent on computer work.
• Ability to lift, carry, install, or reposition technology equipment weighing up to 50 pounds, with or without reasonable accommodation.
• Sitting/computer work up to 80% of the day.

Pay

The expected annual salary range is $125,000 - $130,000.

Benefits

• Medical/Dental/Vision with Generous Cost Sharing
• Employer-Paid Life Insurance and Long-Term Disability Policy
• Flexible Spending Account
• Aflac short-term disability options
• 401(k) with Company Match
• Family Care with Urbansitter membership
• Generous PTO Policy
• Education/Tuition Reimbursement
• Yearly Performance Review
• Discretionary Bonus Opportunities
• Coaching programs