IT Engineer

About the role

A leading provider of enterprise-class data center, cloud, and interconnection services ensures 100% uptime availability for data, applications, and infrastructure, empowering businesses to manage risk and improve technology performance.

Responsibilities

• Resolve complex technical issues escalated from Tier I and Tier II support, performing root cause analysis.
• Manage system and endpoint configuration, identity and access administration, and patching.
• Write and maintain production-quality scripts in PowerShell, Python, and using AI tools to automate provisioning, configuration checks, reporting, and routine remediation.
• Collaborate with infrastructure, security, and application teams to automate workflows and improve monitoring coverage.
• Support and manage software deployments, updates, and patches for desktop and server systems.
• Participate in IT project implementations and provide technical insights for system upgrades or new technologies.

Requirements

• 5-7 years of experience in an IT support or systems administration role.
• Strong knowledge of SSO technologies and methodologies, particularly OKTA.
• Proficient in system administration of Windows desktop, Mac OS, and server operating systems; Linux experience is a plus.
• Excellent scripting skills utilizing Python, PowerShell, and other programmatic languages.
• Experience with virtualization technologies (e.g., VMware, Proxmox) and ticketing systems (e.g., ITIL).
• Strong problem-solving skills and the ability to manage multiple priorities effectively under deadlines.

Benefits

• Opportunity to work on complex technical issues and advanced IT infrastructure management.
• A collaborative environment working with infrastructure, security, and application teams.
• Role in a company focused on providing critical data center and cloud services.
• Participation in impactful IT project implementations and technology upgrades.