IT Engineer

About The Role

We're looking for an IT Engineer to join our growing IT team. This is a hands-on, high-ownership role sitting alongside our IT Support function. You’ll be both a builder and a doer. You’ll architect and drive the systems that underpin how our team works, while staying deeply connected to the day-to-day realities of on-site infrastructure.

What You'll Do

• Administer our MDM platforms (Microsoft Intune, Jumpcloud) for Windows and macOS devices, including enrollment, configuration profiles, compliance policies, and application delivery
• Audit device enrollment and ensure 100% compliance across all devices in our MDM platforms
• Design and implement BYOD policies and enrollment workflows, enabling secure access from personal devices
• Administer Microsoft Entra ID, including user lifecycle, group management, dynamic membership rules, and Conditional Access policies
• Implement and refine context-aware access controls — tying device compliance posture, identity signals, and location to resource access
• Manage SSO integrations and application provisioning via SCIM and SAML across our SaaS stack
• Help implement our zero trust roadmap and translate policy into enforceable technical controls
• Own day-to-day operation and expansion of our physical office technology: building access control systems, badge readers, and door hardware
• Deploy, configure, and maintain printers and print management infrastructure across office locations
• Manage physical network infrastructure including switch configuration, cable patching, and troubleshooting wired and wireless connectivity issues
• Participate in office build-outs and capital projects, coordinating physical IT infrastructure for new or renovated spaces
• Partner with facilities and vendors on A/V systems, conference room technology, and infrastructure projects
• Support adoption of a compliance framework (e.g., NIST or equivalent), translating requirements into concrete IT controls and documentation
• Develop and enforce endpoint security baselines, patch management cadences, and device health policies
• Collaborate with leadership to draft and operationalize infosec policies, including acceptable use, access control, and incident response procedures
• Monitor and respond to endpoint telemetry and security alerts, working with relevant stakeholders on remediation
• Help Desk Escalation & Team Mentorship: Serve as the primary escalation point for our IT Support Specialist on complex technical issues across hardware, software, and identity
• Provide mentorship, guidance, and structured knowledge transfer to grow the support team’s capabilities
• Review and improve ticketing workflows, documentation standards, and knowledge base content in Confluence and Jira Service Management
• Set technical direction for scalable support processes that can grow with the team

Required Qualifications

• Experience administering endpoint management for mixed Windows/macOS environments (MDM, device compliance, app deployment)
• Experience managing identity and access in a modern IdP (user lifecycle, group policy, conditional/context-aware access)
• PRACTICAL networking and on-site IT skills (switching/Wi-Fi basics, cabling/patching, troubleshooting in a real office)
• Ability to write clear documentation and turn policies into concrete, enforceable technical controls
• Comfort working across abstraction layers—designing systems one day, swapping hardware the next

Desired Qualifications

• Experience administering a modern MDM solution, such as InTune, Jamf, JumpCloud, Inu, etc.
• Experience administering a modern IdP solution, such as Microsoft Entra ID, Okta, or Google Workspace
• Experience implementing SSO and provisioning integrations (SAML, SCIM) across SaaS tools
• Familiarity with zero trust concepts and how they translate into endpoint and identity controls
• Experience supporting or implementing a security/compliance framework (NIST, ISO 27001, SOC 2, or equivalent)
• Experience with endpoint telemetry and responding to security alerts (triage, remediation, root cause)
• Experience owning access control systems, conference room/AV setups, and vendor coordination for office IT projects