IT Engineer
Emerus Holdings, Inc. · Willow Park, TX · 3 wk ago
EngineeringFull-time
Troubleshooting
- Troubleshoot problems relating to computer equipment operating system software, application software, and hardware
- Maintain hardware and software inventory for responsible facilities
- Log and track calls using problem management database and maintain history records and related problems documentation
Training
Develop training documents to new users as needed
Service and Satisfaction
- Provide a high level of service and customer satisfaction to the end user
Recommendations
Formulate recommendations regarding company end user hardware and software purchases
Asset Management
- Manage antivirus/spyware software and updates
- Own region-wide hardware asset management
Travel
Travel up to 40% of the time in order to fulfill the responsibilities of this position required
Other Functions
- Maintain confidentiality and security standards and policies for the organization
- Attend staff meetings or other company sponsored or mandated meetings as required
- Ability to work off-hours and on call when required
Qualifications
- Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications
- 1+ year of experience in application, technical support, desktop, helpdesk, or systems administration
- Experience supporting Windows based users in a Microsoft Active Directory Domain environment required
- Experience Imaging desktops and laptops
- Must be able to work independently with little or no direction
- Must also be able to work closely with all levels of management, staff, vendors and consultants
- Experience troubleshooting basic LAN\WAN issues
- Microsoft Office (Excel, Word and PowerPoint), Visio and Project application knowledge preferred
Pennsylvania Candidates Only
- Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.
Preferred Qualifications
- Bachelor’s Degree preferred
- Customer service and/or healthcare experience preferred
- Experience with supporting electronic medical records, healthcare billing revenue cycle system or similar product preferred
- A+ or Microsoft certifications