IT Endpoint Technician

About the role

We have an exciting opportunity to join the Endpoint team working in the IT Department. The IT Endpoint team are responsible for the provision and maintenance of a wide range of IT hardware, supporting the business through a combination of remote tools and field work.

The successful candidate will work from our core laboratory at The Halo, as well as visiting our sites countrywide to provide an excellent response to support calls to minimize disruption to our busy labs.

• Work with desktop PCs, laptop, thin clients, printers, scanners and mobile phones.
• Manage their own individual tickets as well as contributing to wider department objectives and projects.
• Great time management and written and verbal communication skills are essential.
• The successful applicant will be comfortable working independently, often traveling to sites to resolve issues solo.
• The ideal candidate will be someone with some experience, either professional or personal, of working with computer hardware and someone who understands the main computing components and is enthusiastic about repairs and upgrades.
• This is a physical role and would suit an active and energetic individual who works enjoys hands-on IT support.

Benefits

• Training and development opportunities – supporting professional development
• Annual salary review – no banding restrictions: As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.
• Discounted gym membership – we have a corporate gym membership scheme with Better Gyms
• Cash healthcare plan – cash back on a variety of healthcare costs including dentist and opticians
• Sick Pay Entitlement – 5 paid days in the first year of employment, 20 days thereafter
• Permanent Health Insurance and Death in Service Cover
• Life Assurance – providing salary continuation for long term illness (six months qualifying period)
• Employee Assistance Programme – supporting staff wellbeing
• Season Ticket Loan Scheme – interest free loan for the cost of annual travel ticket
• Perkbox – Access to additional staff perks and benefits such as high street discounts
• Company Pension Scheme – company and staff contributions which increase with service
• Competitive annual leave allowance – 23 days rising to 28 days after 5 years service
• Flexible working hours – we support and offer flexibility around shift patterns and working schedule