IT End User Support Specialist II

About the role

OMCO, a MacLean-Fogg Company, is hiring an IT End User Support Specialist II in Phoenix, Arizona. In this role, you will resolve complex end-user technology issues, deploy and maintain workstations and systems, and help ensure reliable, secure IT operations across the organization. Location: Phoenix, AZ. Work Arrangement: On-site. Employment Type: Full-time / Salary. Travel: Up to 20%.

Responsibilities

• Resolve escalated Tier 1 support issues involving hardware, software, network configurations, and other end-user technology.
• Install and configure software, hardware updates, and security patches to keep systems secure, current, and functional.
• Set up and deploy new user workstations and accounts while maintaining accurate records of configurations and updates.
• Diagnose and resolve network connectivity and communication-system issues to support reliable user access.
• Collaborate with other IT specialists to troubleshoot persistent or advanced technical issues and deliver a high standard of user support.
• Develop and maintain documentation for systems, workstations, troubleshooting procedures, and IT asset lifecycle management.
• Provide end-user training and documentation on systems, features, security practices, and other tools that improve productivity and user independence.
• Maintain conference room and collaboration systems, support security and compliance initiatives, and follow applicable Safety, Environmental, and Quality policies and procedures.

Requirements

• Bachelor's degree.
• 2 to 4 years of experience in IT support or a related area, with a focus on troubleshooting and end-user support.
• Proficiency in troubleshooting hardware, software, network, and workstation issues, including the ability to resolve complex problems independently.
• Strong verbal and written communication skills for supporting users, documenting processes, and collaborating with IT teams.
• Strong planning and organizational skills, including the ability to coordinate installations, manage small projects, and meet deadlines.
• Attention to detail in documenting processes, tracking assets, maintaining records, and supporting compliance with IT and organizational requirements.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match and potential profit sharing
• Paid time off and paid holidays
• Health Savings Account contributions for eligible plans
• Company-paid life insurance and short-term disability coverage
• Paid parental leave
• Employee Assistance Program and mental health resources
• Virtual healthcare resources
• Tuition reimbursement and development opportunities
• Additional wellness, financial, and employee programs

Pay

Pay: $67,000-$77,000/year

Schedule

Schedule: Standard business hours