IT End User Specialist II

Job Responsibilities

• Provides excellent customer service to end-users
• Logs, triages, and manages IT support requests for end-users in a first-contact scenario
• Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking
• Identifies and escalates more technically challenging issues to higher level support teams
• Documents solutions to common issues to increase efficiency and reduce first call resolution times
• Performs advanced user and computer account management tasks
• Manages and maintains end-user focused applications
• Participates in On-Call rotations

Supervisory Responsibilities

Experience/Skill Requirements

• Excellent customer service skills with the ability to convey technical information in user-friendly terms
• In depth knowledge of Windows operating systems and hardware
• Understanding of advanced network structures and concepts
• Excellent communication skills
• Excellent problem-solving and critical thinking skills
• Advanced understanding of Microsoft 365
• Advanced understanding of Identity and Access Management (IAM)
• 2-5 years of Healthcare IT experience, preferably in radiology
• High school diploma or equivalent; Associate degree in computer science or related field - Preferred
• A+ Certificate - Preferred

Other Requirements

• Must be able to work in small confined spaces (2x2')
• Must be able to regularly lift 50+ lbs

Compensation

Radiology Imaging Associates' reasonable estimate of the base compensation for this role is between $65,790 to $81,203 on an annual basis.