End User Support Specialist II

Job Description

Job Summary

A central information technology organization providing the network infrastructure, hardware, software, and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services, and technical support for hardware and software for both the organization's internal and external clients.

Job Responsibilities

• Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
• Responsible for the installation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software
• Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems
• Typically resolves issues referred by help desk support
• Follows standard procedures and guidelines
• Understands how assigned duties relate to others within the team and how the team integrates with related teams
• Recognizes and solves typical problems; selects solutions from established options
• Communicates moderately complex information in routine situations, typically within own team
• Works under general supervision with limited ability to modify approach
• Individual contributor having no supervisory responsibilities; manages own workload
• Performs all other duties as assigned by management

Education and Experience

• High school diploma required; Bachelor’s preferred

Equal Employment Opportunity

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.

Benefits

• A variety of health and wellness insurance options and programs
• Paid time off
• 401(k) with company match
• Employee stock purchase program
• Employee discounts