IT Director, Retail Technology

Retail Technology & Store Operations

Own all technology supporting retail store operations including Point of Sale (POS), payment terminals, back-office systems, inventory management, receiving, fulfillment, and store productivity solutions.

Develop technology roadmaps that improve store associate efficiency and enhance the customer experience.

Lead new store technology deployments, hardware refresh initiatives, and retail technology modernization efforts.

Warehouse Management Systems & Distribution Operations

Provide leadership for warehouse management systems and related technologies supporting distribution center operations, including inventory control, receiving, replenishment, picking, packing, shipping, returns, and cycle counting.

Partner with Supply Chain, Distribution Center leadership, Store Operations, eCommerce, and Finance teams to align warehouse technology capabilities with operational goals, fulfillment needs, and business growth.

Oversee integrations between warehouse management systems, Microsoft Dynamics 365 Finance & Operations, eCommerce platforms, order management systems, parcel carriers, inventory systems, and reporting platforms.

Drive technology initiatives that improve inventory accuracy, fulfillment speed, labor efficiency, shipment visibility, exception management, and overall distribution center performance.

Omnichannel Commerce & Customer Experience

Partner with eCommerce and Marketing teams to support omnichannel customer journeys.

Oversee integrations between eCommerce platforms, order management systems, loyalty solutions, customer engagement platforms, and enterprise applications.

Drive initiatives that improve customer acquisition, retention, loyalty, and digital engagement.

Payments & Financial Technology

Lead payment technology strategy including card processing, payment terminals, digital wallets, Buy Now Pay Later solutions, gift card platforms, and payment security.

Lead fraud prevention and payment security initiatives, partnering with Finance, Loss Prevention, and third-party providers to identify emerging risks, implement controls, reduce fraud exposure, and protect both company assets and customer transactions across all sales channels.

Partner with Finance to optimize payment processing costs and improve customer payment experiences.

Enterprise Applications & Business Systems

Provide leadership for enterprise business applications supporting Retail, Supply Chain, Distribution, Finance, Customer Service, and Corporate Operations.

Establish application governance standards, release management processes, and technology roadmaps.

Vendor & Managed Services Governance

Manage relationships with strategic technology vendors, implementation partners, and managed service providers.

Establish service level expectations and accountability measures to ensure high-quality technology support and delivery.

Security, Compliance & IT Controls

Partner with Information Security, Internal Audit, and Finance teams to ensure compliance with SOX, PCI, and internal control requirements.

Oversee user access governance, segregation of duties reviews, change management processes, and application security controls.

Data & Business Process Optimization

Lead continuous improvement initiatives focused on process automation, data quality, system performance, and operational efficiency.

Drive data governance initiatives that improve reporting accuracy, business insights, and decision-making capabilities.