Director, Digital and Retail Technology Products

Overview

Funko is a purveyor of pop culture, making and selling license-focused collectibles. Based in Everett, WA, Funko delights kids of all ages with its store and a vast portfolio of characters from various franchises.

Responsibilities

• Define and execute the vision, strategy, and multi-year roadmap for Funko's digital product portfolio.
• Lead product discovery efforts to identify customer, fan, and business opportunities.
• Establish product goals, KPIs, and success metrics aligned to company objectives.
• Drive prioritization decisions across competing business initiatives and investments.
• Build and mature product management best practices, frameworks, and operating models.
• Develop and lead Funko’s digital product strategy, enhancing customer experiences, personalization, content creation, search, merchandising, and operational efficiency with AI as an enabler.
• Stay current on emerging digital and AI trends and translate them into actionable business opportunities.
• Champion customer-centric design and data-driven decision making across digital channels.
• Leverage customer insights, research, and experimentation to continuously optimize digital experiences.
• Advocate for fan and customer needs throughout the product lifecycle.
• Collaborate with Technology, Marketing, Creative, Operations, Retail, and executive stakeholders to align priorities and drive successful product outcomes.
• Lead product portfolio planning, business case development, and roadmap communications.
• Facilitate stakeholder alignment and ensure transparency around priorities, tradeoffs, and outcomes.
• Manage strategic vendor and platform relationships supporting the digital product ecosystem.
• Lead, coach, and develop a high-performing team of Product Managers and Product Owners.
• Foster a culture of accountability, innovation, experimentation, and continuous improvement.
• Establish product management standards, career development pathways, and performance expectations.

Requirements

8+ years of experience in Digital Product Management, Product Leadership, eCommerce, or Digital Experience roles. 3+ years leading product teams and driving cross-functional initiatives. Experience managing digital product portfolios and customer-facing digital experiences. Experience working within agile product delivery environments. Strong understanding of modern eCommerce, digital marketing, customer engagement, and digital experience platforms. Proven ability to translate business objectives into product strategies and measurable outcomes. Strong analytical mindset with experience leveraging customer insights and data to drive decisions. Experience building business cases, prioritizing investments, and managing product roadmaps. Demonstrated experience evaluating and implementing AI-enabled products, capabilities, or business solutions. Understanding of generative AI, personalization, automation, and data-driven customer experiences. Ability to communicate AI opportunities and risks to both technical and non-technical stakeholders. Strong stakeholder management and executive communication skills. Ability to influence across organizational boundaries and drive alignment. Proven success leading through change in fast-paced, evolving environments. Passion for innovation, customer experience, and continuous improvement.

Qualifications

Must have a bachelor's degree in Computer Science, Engineering, Business Administration, or related field. Experience with product management methodologies and tools. Familiarity with digital product development processes and Agile methodologies. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to manage multiple projects simultaneously and meet deadlines.

Skills

Product management, digital product management, product leadership, eCommerce, digital experience, customer engagement, AI, generative AI, personalization, automation, data-driven customer experiences, stakeholder management, executive communication, innovation, customer experience, continuous improvement.

Benefits

Competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. A creative work environment with people who love pop culture just as much as you do. Equal opportunity employer. Local candidates will be considered first.

Pay

The base salary range for this position in the selected city is $150,375 - $200,500 annually. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.