Director, Digital Product
About the role
The Director, Digital Product leads the end-to-end digital guest journey, from initial discovery and consideration through purchase, pre-arrival planning, the live guest experience, and re-engagement. This role serves as the single point of accountability for the digital product vision, roadmap, execution, and performance across web and mobile app experiences. The Director builds and leads a team of Senior Product Owners responsible for key stages of the guest journey while maintaining accountability for full-journey priorities, performance, and experience continuity. Working across a matrixed organization, this role partners with Content, Customer Relationship Management (CRM) & Loyalty, Design, Content Strategy, Personalization, Testing, Technology, and other stakeholders to deliver a cohesive digital guest experience that drives measurable guest and business outcomes.
Responsibilities
- Lead the end-to-end digital guest journey by establishing and executing the product vision, strategy, and roadmap across discovery