IT Desktop Administrator - Jr

About the role

Loyola Blakefield is a Catholic, college preparatory school in Towson, MD established by the Jesuits and imbued with the spirit of Ignatius Loyola, forming men to serve with and for others. The Desktop Administrator position assists faculty, staff, and students with technical support of campus computing devices, applications, and related classroom technology. It is a 12‑month, full‑time, day‑shift role within the Technology Department, requiring a four‑year degree and offering a salary range of $45,000–$55,000 per year.

Responsibilities

• Assist faculty, staff, and students with the installation, configuration, and ongoing usability of Microsoft Surfaces, peripheral equipment, and software within established standards.
• Work with vendor support contacts to resolve technical problems with computing equipment and software.
• Collaborate with Help Desk and Network Staff to determine and resolve client‑reported problems.
• Interact with multiple computer platforms in a multi‑layered client‑server environment.
• Ensure devices interconnect seamlessly with diverse systems including cloud platforms, conferencing systems, application servers, and administrative systems.
• Train and orient faculty/staff on use of hardware and software.
• Recommend and/or perform upgrades to ensure system longevity.
• Assess functional needs to determine specifications for purchases.
• Maintain classroom technology systems including projection systems, Crestron and AMX conferencing systems.
• Perform other duties as assigned by the Director of Technology.

Requirements

• Four‑year degree (Education Level: 4 Year Degree).
• Experienced level candidate.
• Full‑time availability with day shift.
• Negligible travel required.

Qualifications

• Associate’s degree or equivalent software industry experience.
• Experience supporting Windows 11.
• Experience troubleshooting hardware/software issues on various platforms including Surface and mobile devices.
• Experience with Microsoft MDT and Intune platforms.
• Experience with Microsoft Office 365 management.
• Experience troubleshooting basic network, software, and printing problems.
• Customer service experience is required.

Skills

• Microsoft Surface hardware and peripheral configuration.
• Windows 11 operating system support.
• Microsoft MDT and Intune deployment and management.
• Office 365 administration.
• Network troubleshooting (basic).
• Printer troubleshooting.
• Customer service and end‑user training.
• Familiarity with classroom AV systems (projection, Crestron, AMX).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid leave
• Tuition discount
• Other benefits as offered by Loyola Blakefield

Pay

Salary range: $45,000.00 – $55,000.00 per year.

Schedule

Full‑time, day shift, 12‑month position; negligible travel.