Jr. IT Systems Administrator

Role Summary

The Jr. IT System Admin will be responsible for the implementation, support and maintenance of various technologies managed by the Information Technology department. This person will focus on the administration of desktop PC's, servers, network equipment, telephony, security/access technologies and related systems operations. The position will provide 3rd level support to resolve problems in a timely and accurate manner.

Key Elements of the Role

• Perform on-site and remote technical support by diagnosing hardware and software problems and replacing defective components
• Maintains and monitors server operations, server backups, anti-virus compliance, encryption compliance, and network components according to standards and procedures; including incident and service request ticketing.
• Performs 3rd level technical support for issues escalated from service desk
• Affords after hours support on a rotational basis

Qualifications

• Bachelors Degree required
• Technical certifications desirable

Skills & Experience

• Completes assignments as prioritized and directed with minimal supervision
• Exhibits solid interpersonal and professional skills
• Working knowledge of Server and PC operating systems and Active Directory
• Basic understanding of TCP/IP networks, and VOIP telephony
• Good written and verbal communication skills

Competencies

• Uses common sense and refers to existing practices and procedures when problem solving
• A team player who has the ability to motivate others, making it fun while getting the job done
• Sets a goal to continue learning and self-development
• The energy, enthusiasm and drive to make it happen
• Adaptable and flexible in approach to work
• Looks beyond the obvious and doesn’t stop at the first answers
• Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement & the challenge to make it better
• Recognizes that reflecting on experiences can help develop new insights which can improve own performance and help others to benefit from their experience through knowledge sharing