IT Deskside Support, Draper

What You'll Do

• Provide onsite and remote support for computers and mobile devices
• Troubleshoot hardware and software issues primarily on Windows and MacOS. Some Linux experience preferred
• Support software needs for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
• Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
• Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
• Create, edit, and improve technical articles and other procedures for systems at Tesla
• Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issues
• Manage day-to-day tickets and resolve issues within SLA’s as defined by IT Operations policy
• Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner

What You'll Bring

• Minimum of 4 years desktop support experience including Windows, Mac/Linux experience preferred
• Experience troubleshooting engineering applications preferred
• Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
• Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
• Excellent customer service skills, strong attention to details with excellent follow up

Benefits

• Competitive pay
• Medical plans with multiple options and $0 payroll deduction
• Fertility, adoption, and surrogacy benefits
• Dental and vision plans with $0 payroll contribution
• HSA Contribution for High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company-paid life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program, sick and vacation time, and paid holidays
• Commuter benefits
• Employee discounts and perks program