IT Delivery Lead II– Epic Implementation Project

About the role

The IT Delivery Lead will lead day-to-day IT delivery activities for the Epic implementation project, collaborating with various teams to ensure alignment and success.

Responsibilities

• Manage complex IT delivery efforts, preferably within healthcare, payer, clinical data, platform implementation, systems integration, or enterprise application delivery environments.
• Manage multiple medium to large-sized, moderately complex enterprise-wide projects.
• Develop and continually update project plans and schedules.
• Work with the Business Analysts and the client to define/refine the project scope.
• Facilitate the gathering of information required to estimate project cost, resources, time and deliverables.
• Negotiate conflicts and resolve issues.
• Conduct meetings, communicating individual roles and project expectations.
• Evaluate project performance and make recommendations for personnel actions.
• Collaborate with functional areas in the supervision of project personnel, which includes work allocation, training, and problem resolution, as needed.
• Manage project scope by ensuring any changes to scope are documented and approved with project change request form.
• Track and report on project milestones and provide status reports to project sponsors.
• Review deliverables prepared by team before passing to client.
• Establish, schedule, and facilitate regular status meetings with project personnel.
• Identify and coordinate any effects on dependent projects.
• Determine if external consultants or contractors will be required to complete project plan.
• Provide advice and counsel to the vendor relationship decision-making and contract development processes as needed.
• Evaluate service provider performance.
• Maintain issue list, proactively escalating issues to project and departmental leadership to mitigate risk.
• Resolve any issues and solve problems throughout the project lifecycle.
• Utilize various tools and techniques for estimating costs associated with a project including physical, financial and human capital costs.
• Create action plan for risks that occur and follow through on plan.
• Monitor the actual cost of a project versus the budget, continuously.
• Contribute to the development of all metrics.
• Provide the team with constructive feedback as it pertains to project performance.
• Coach or mentor less experienced personnel.

Requirements

• Proven experience managing complex IT delivery efforts, preferably within healthcare, payer, clinical data, platform implementation, systems integration, or enterprise application delivery environments.
• Experience should include project planning, schedule management, issue and risk management, dependency tracking, stakeholder communication, status reporting, governance support, and coordination of delivery activities across multiple technical and business teams.
• Comfortable working with cross-functional workstreams, managing competing priorities, escalating roadblocks, facilitating delivery discussions, and maintaining alignment between business objectives and IT execution.
• Experience with Agile, hybrid, or enterprise project delivery methods is preferred.
• Prior Epic implementation or payer platform experience is desirable but not required.
• Familiarity with healthcare payer operations, provider integration, clinical data exchange, utilization management, claims, care management, or related health plan functions is preferred.

Qualifications

• Bachelor's degree in related field preferred.
• Five (5) years of Information Technology experience required.
• Two (2) years project management and experience leading projects required.
• Project management tool and methodology working knowledge required.
• Knowledge of project management tools and methodologies.
• Proven skills in managing within a matrix organization.
• Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences.
• Sound understanding of technology and its application to achieve business objectives.
• Ability to work independently, or within a team environment.
• Other related skills and/or abilities may be required to perform this job.