Program Delivery & Operations Lead (IT)

About the Role

The Program Delivery and Operations Lead serves as the connective tissue between engineering, product management, architecture, security, risk, finance, vendor management, and the Chief Development Office leadership team. This role ensures strategic initiatives are translated into measurable outcomes while enabling teams to focus on delivery. As a trusted advisor to product leadership, you will drive operational excellence, product roadmap transparency, workforce planning, governance activities, and continuous improvement across the product lifecycle.

Responsibilities

• Delivery Management:
  • Remove blockages and identify/eliminate friction points delaying product releases.
  • Manage dependencies by mapping out and aligning cross-team requirements for smooth releases.
  • Facilitate necessary meetings to build team alignment.
  • Track commitments, monitor development timelines, and provide clear updates to leadership.
• Product Operations & Governance:
  • Provide insight and feedback on standard processes, contributing to repeatable templates and documentation guidelines.
  • Support talent onboarding efforts.
• Data, Analytics, & Feedback Loops:
  • Partner with analysts to build self-serve performance dashboards and surface metrics for product lines (e.g., feature adoption, user retention, system reliability) to Chief Development Office leadership.
  • Centralize incoming customer bugs, requests, and support tickets into the development pipeline.
• Stakeholder Alignment:
  • Align the product organization with departmental marketing for launch readiness.
  • Streamline communications to protect product teams from meeting fatigue while keeping Chief Development Office leadership informed.

Qualifications

• Required:
  • Minimum 7 years in product operations, technical program management, or delivery leadership.
  • Deep expertise in Scrum, Kanban, and modern scaled Agile frameworks.
  • Advanced knowledge of application lifecycle management tools.
  • Engineering-focused approach with clear communication and organizational efficiency.
• Preferred:
  • Experience in Banking or Financial Services.
  • Proficiency with portfolio project management tools and creating/tracking schedules in MS Excel or MS Project.
  • Strong understanding of project lifecycle methodologies (Waterfall, Iterative, Agile/Scrum) and project management processes.
  • Excellent verbal and written communication skills, with the ability to explain IT concepts and project risks clearly.
  • High motivation, strong organizational skills, and ability to handle multiple priorities in a fast-paced environment.
  • Ability to lead during uncertainty and facilitate change.
  • Willingness to learn and understand detailed software solutions.
  • High level of professionalism and ability to build credibility with leadership and team members.

Pay

Compensation Range: $93,000.00 - $189,000.00 USD Annual. Actual compensation varies based on factors including location, experience, and education. Eligible for an incentive compensation plan.

Benefits

• Health insurance coverage
• Wellness program
• Life and disability insurance
• Retirement savings plan
• Paid leave programs
• Paid holidays and PTO

Schedule

Exempt Status: Yes (not eligible for overtime pay). Flexible work arrangement combining in-office and work-from-home.

Applications accepted through 11/30/2026 or until the position is filled.