Program Delivery & Operations Lead (IT)

About the role

The Program Delivery and Operations Lead is the connective tissue between engineering, product management, architecture, security, risk, finance, vendor management, and the Chief Development Office leadership team. You will be responsible for ensuring strategic initiatives are translated into measurable outcomes while enabling teams to focus on delivery. You would be a trusted advisor to product leadership, driving operational excellence, product roadmap transparency, workforce planning, governance activities, and continuous improvement across the product lifecycle. The ideal candidate combines strong business acumen, high level technology understanding or curiosity, organizational leadership, data-driven decision making, and exceptional communication skills.

Responsibilities

• Delivery Management
  • Remove blockages. Identify and eliminate friction points delaying product releases.
  • Manage dependencies. Map out and align cross-team requirements to ensure smooth releases.
  • Facilitate necessary meetings to build team alignment.
  • Track commitments. Monitor development timelines and provide clear updates to leadership.
• Product Operations & Governance
  • Provide insight and feedback on standard processes. Contribute to creation of repeatable templates, documentation guidelines.
  • Contribute to talent onboarding.
• Data, Analytics, & Feedback Loops
  • Partner with analysts to build self-serve performance dashboards and surface metrics for product lines (e.g., feature adoption, user retention, system reliability) to Chief Development Office leadership.
  • Route feedback. Centralize incoming customer bugs, requests, and support tickets into the development pipeline.
• Stakeholder Alignment
  • Align the product organization with departmental marketing for launch readiness.
  • Streamline communications to protect product teams from meeting fatigue by keeping Chief Development Office leadership informed.

Requirements

• Minimum 7 years in product operations, technical program management, or delivery leadership.
• Methodology: Deep expertise in Scrum, Kanban, and modern scaled Agile frameworks.
• Tooling Proficiency: Advanced knowledge of application lifecycle management tools.
• Mindset: Engineering experience focused approach with clear communication, and organizational efficiency.

Qualifications

• Experience in Banking or Financial Services.
• Experience utilizing a variety portfolio project management tool and creating and tracking project schedules in MS Excel or MS Project.
• Strong understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards.
• Strong aptitude in both business and technology.
• Excellent verbal and written communications skills; ability to explain project risks and issues, and IT related concepts clearly and concisely to multiple layers of peers and leadership.
• Highly motivated with strong organizational, analytical, decision making, and problem solving skills.
• Ability to work in a fast-paced environment and to handle multiple priorities and effectively prioritize them.
• Ability to provide strong program and project leadership during periods of uncertainty, ambiguity, and change.
• Willingness and drive to learn and understand detailed software solutions.
• High level of professionalism and confidence with the ability to build credibility with leadership, team members, and business partners and establish effective working relationships.
• Ability to initiate and facilitate change, whether indicated by corporate needs, market or regulatory requirements.
• Experience leading large, cross-functional information technology programs and projects.

Schedule

Exempt position (not eligible for overtime pay). Applications accepted through at least 11/30/2026. Workplace type: Office with flexible work arrangement — combining in-office and work from home to deepen connections, maintain community, and enable best work. Remote roles also have opportunities to come together in offices for moments that matter. Specific work arrangements provided by the hiring team.

Pay

Compensation range: $93,000.00 – $189,000.00 USD annual base. Actual compensation varies based on location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.

Benefits

• Health insurance coverage
• Wellness program
• Life and disability insurance
• Retirement savings plan
• Paid leave programs
• Paid holidays
• Paid time off (PTO)