IT Customer Support Specialist
Honeywell Aerospace · Lancaster, PA · 2 wk ago
On-siteInformation TechnologyFull-time
About the role
This role will be reporting to Sr. Supervisor Service Delivery East Coast End-User Support team. 10% or less travel may be required. Role will be responsible for IT critical site support, located in Lancaster, PA. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles. Role will also support new hire onboarding. Ensuring all IT services are provided to the new hire(s) on Day 1.
Responsibilities
- AZURE/Active Directory; add new systems to the network; unlock/reset user account password
- Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems
- Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer
- VOIP (ZOOM, Teams) phone system admin experience;