IT Customer Support Information Security Specialist

About the role

Seeking an IT Customer Support Information Security Specialist (infosec) to work at Texarkana, TX. A United States Citizenship and an active Secret DoD Security Clearance are required to be considered for this position.

Responsibilities

Serves as an Information Technology Specialist performing work, independently or as a member of a team, in the administration, development, delivery and support of information technology (IT) systems and services. Duties include, but are not limited to:

• Providing advice and guidance on a wide range and variety of complex IT issues
• Interpreting IT policies, standards and guidelines
• Conducting analyses and recommending resolution of complex issues affecting the specialty area(s)
• Evaluating and recommending adoption of new or enhanced approaches to delivering IT services
• Testing and optimizing the functionality of systems, networks, and data
• Identifying and defining business or technical requirements applied to the design, development, implementation, management and support of systems and networks
• Ensuring optimal use of commercially available products
• Evaluating proposals for the acquisition of IT products or services
• Preparing and presenting reports
• Representing the organization in interactions with other organizations
• Providing technical leadership on group projects

Customer Support

• Provides technical support to customers who need advice, assistance, and training in applying hardware and software systems
• Troubleshoots complex problems
• Receives phone calls, walk-ins, or computer-generated service requests from Depot personnel
• Resolves a wide variety of problems, to include LAN and WAN technical problems emanating from Windows operating systems, and all Depot-Wide applications such as LMP (Logistics Modernization Program) and/or Outlook Web Access and be familiar with Enterprise Email
• Tests and analyzes computer hardware and software malfunctions to resolve physical and logical processing problems
• Routes unresolved problems to appropriate specialists for resolution, maintaining complete status of trouble call for reference and reporting purposes
• Monitors and maintains the standard client software and hardware configuration to maintain effective and timely response time
• As a group member, analyzes the types, frequency, and solutions necessary to correct problems and improve service desk operational procedures to improve efficiency and effectiveness

Security

• Functions as a technical specialist for computer systems security for Army Information Systems
• Recommends and participates in the implementation of standard operating procedures, software and controls for various computer systems to ensure appropriate levels of security
• Responsible for protection measures such as file access controls, software, and physical safeguards at central and remote sites
• Participates in the development or acquisition of systems software tools and support services for the assignment and management of passwords, user IDs, and other software security mechanisms
• Implements, coordinates and/or maintains programs, policies, and procedures to protect the integrity and confidentiality of systems, networks, and data in an organization
• Implements and coordinates activities designed to ensure, protect, and restore IT systems, services, and capabilities
• Monitors and evaluates system compliance with IT security requirements in the development and operation of network systems
• Provides advice, guidance and training in IT security policies and procedures

Other Duties

• Detailed knowledge of IT concepts, principles, methods, and practices to plan and carry out assignments; provide advice and guidance on a wide range and variety of IT issues; and interpret IT policies, standards, and guidelines
• Extensive knowledge and skill in analytical methods and practices to conduct analyses of problems and/or issues affecting the specialty area and recommend approaches and procedures in resolution of multifaceted IT problems or in delivering IT services
• Detailed knowledge and skill in applying a wide variety of applications, operating systems, protocols, and equipment used in customer organizations
• Extensive knowledge in methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems
• Detailed knowledge of the interrelationships of computer hardware, software, and information systems in order to evaluate information systems security and assist technical and non-technical personnel in improving security
• Ability to identify vulnerabilities and recognize security breaches, attempted intrusions, and unauthorized accesses
• Ability to perform security scans, patch vulnerable systems, manage Host Based Security System (HBSS)/Trellix Endpoint Security and provide security reports as required
• Knowledge and skill in applying information systems security principles; methods and network operations and protocols; requirements analysis principles and methods; and security products and services
• Knowledge of and skill in oral and written communication techniques to prepare and present reports and recommendations; and represent the organization in interactions with other organizations

Education

• High School Diploma or GED minimum requirement
• Associate degree, bachelor’s degree or significant work experience in Information Technology, or computer science technology field is preferred

Certifications

• CompTIA Security+ Required
• Active Secret clearance is required
• Must be a United States Citizen and pass a background check
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested

Benefits

• PTO
• Holiday Pay
• 401K with a 4% Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life & AD&D
• Voluntary Life AD&D
• Short-term Disability
• Long-Term Disability
• Health Savings Account
• Flexible Spending Account (Health and Dependent)
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)