IT CRM Product Manager

Job Summary

The IT Product Manager – HubSpot CRM will lead the global implementation and optimization of HubSpot CRM to support JAS’s commercial and customer engagement strategy.

About the Role

This is a high-impact role that will oversee end-to-end product ownership including design, delivery, configuration, automation, integration, and continuous optimization of HubSpot to support JAS’s commercial and customer engagement strategy.

Responsibilities

• Define and drive the product vision, roadmap, and lifecycle aligned with business goals.
• Collaborate with business leaders in Sales, Marketing, and Customer Success to prioritize requirements and deliver scalable solutions.
• Act as the primary IT liaison to global business stakeholders for all HubSpot-related initiatives.
• Manage external vendors and HubSpot partners to ensure timely and quality delivery.
• Lead governance forums for prioritization, escalation, and change control.
• Oversee the global implementation of HubSpot including configuration, customization, integrations (API/B2B), and data migration.
• Partner with internal integration and data teams to connect HubSpot with ERP, customer portals, and analytics platforms.
• Ensure adherence to security, compliance, and data privacy standards across all regions.
• Lead HubSpot program planning, execution, resource management, and risk mitigation.
• Deliver in agile or hybrid methodologies, managing backlogs, sprints, and delivery milestones.
• Drive adoption of automation capabilities within HubSpot to enhance user experience and operational efficiency.
• Continuously optimize features and workflows based on data, feedback, and evolving business needs.
• Manage product-related budgets, licenses, and vendor contracts.
• Monitor performance, usage metrics, and ROI to drive ongoing improvements.

Requirements

• Freight Logistics experience
• B2B experience
• 7+ years of experience in IT product or program management roles with a focus on CRM platforms
• 2+ years of hands-on experience implementing and managing HubSpot CRM in a global environment
• Strong understanding of CRM architecture, data models, APIs, and integration patterns
• Demonstrated ability to translate business needs into technical capabilities and configurations
• Experience working with global teams across Sales, Marketing, and IT
• Excellent communication, stakeholder management, and vendor negotiation skills
• Ability to balance strategic thinking with hands-on execution

Preferred Attributes

• Experience in freight forwarding, logistics, or global enterprise environments
• Knowledge of integration tools like Boomi or MuleSoft
• Strong problem-solving mindset and data-driven decision-making
• Passion for digital innovation and customer-centric solutions

Qualifications

• Required qualifications:
• Freight Logisitics experience
• B2B experience
• 7+ years of experience in IT product or program management roles with a focus on CRM platforms
• 2+ years of hands-on experience implementing and managing HubSpot CRM in a global environment
• Strong understanding of CRM architecture, data models, APIs, and integration patterns
• Demonstrated ability to translate business needs into technical capabilities and configurations
• Experience working with global teams across Sales, Marketing, and IT
• Excellent communication, stakeholder management, and vendor negotiation skills
• Ability to balance strategic thinking with hands-on execution

Benefits

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Company Information

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. JAS Worldwide is implementing HubSpot as its global CRM platform.

Equal Opportunity Employer

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.