Product Manager II, CRM

About the role

The ACLU seeks applicants for the full-time position of Product Manager in the Technology Department of the ACLU’s National office in New York City. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month.

What you'll do

• Collaborate with other product leaders to create and execute on the product roadmap for products that support the ACLU’s nationwide fundraising program. Initially, this will involve building and maintaining custom tooling to enhance and integrate with our Fundraising CRM.
• Work closely with stakeholders to explore and identify product requirements for projects added to the tech team’s roadmap. Be able to define lean minimally viable products (MVPs) that solve real problems and have measurable success metrics.
• Build strong relationships with stakeholders in Technology, Development, MarComms, Organizing, and Privacy & Data Governance to understand their department-specific needs. Prioritize goals and build a strategy for each product that is in-line with the organization’s goals and priorities. The Product Manager will support these colleagues in program creation and management for effective onboarding, training, and support.
• Manage timely updates and communications about the projects and workstreams for your team, adopting the best format and channel for different stakeholder or user groups.
• Work closely with leadership to justify product roadmap decisions and overall product strategy choices. Iterate and make changes to strategy and roadmap when data or landscape changes require so.
• Help establish product-driven success metrics for projects you lead. Report back on these success metrics and convene conversations so that all members of the team understand how products are performing and what that means for the broader roadmap.
• Collaborate closely with engineers, SMEs, and others to explore problem areas and ensure designed solutions best solve well-defined problems. Have experience facilitating an inclusive product development process to ideate and execute in a healthy fashion.
• Work with the Analytics team to understand how products are performing and where further optimizations are needed. Iterate on the product roadmap for your area of ownership to ensure analytics-driven insights are being acted on.
• Be a great storyteller! Be comfortable presenting roadmaps, product requirements, usage analysis and more to leadership, team members, stakeholders and others in order to help them understand the power of product-driven development.

Future ACLU'ers will

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

What you'll bring

• Familiarity with CRMs, especially Salesforce and Blackbaud products (ie: NPSP, NGOC, BBCRM).
• Experience working with or managing technical vendors.
• Strong understanding of digital security, accessibility, and privacy issues
• Strong written, oral, and interpersonal communications skills and the ability to make decisions and implement projects in a team-oriented environment
• Experience in nonprofit or campaign fundraising, education, advocacy or rapid-response environments strongly preferred.
• Experience in launching successful digital products, including shaping and driving strategies for infrastructure and data management.
• Experience working on cross-functional product teams of engineers, designers and analysts to ideate, build and deploy digital products.
• Capable of writing product briefs and/or specs in order to define requirements for the design and engineering phases of product development.
• Demonstrably strong customer and stakeholder empathy including using this empathy to ask questions and build solutions that address explicitly defined needs.
• An ability to work with varied stakeholders to propose, prioritize, and select projects and to create product roadmaps

Compensation

WHY THE ACLU
For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being.

At the ACLU, we offer a broad range of benefits, which include:

• Time away to focus on the things that matter with a generous paid time-off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match

OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION
Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change. We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.

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