IT Coordinator II

About the role

Banner Health is currently seeking an IT Coordinator II to deliver at-the-elbow technical support in the Wray, Colorado area. We are looking for a motivated and customer-focused professional with IT field services experience who thrives in a collaborative environment, takes initiative, and is eager to expand their technical expertise. As an IT Coordinator II, you will work closely with IT colleagues, employees, leaders, and physicians to ensure reliable technology support and a positive user experience.

Responsibilities

• Assigns, monitors, and fulfills or resolves IT service requests and support incidents in the service management system to ensure high quality customer service.
• Leads workflow of customer service requests and provides user-level support for assigned IT activities.
• Leads IT projects for a single facility or group of small facilities, ensuring timely customer interactions and satisfaction.
• Provides and enhances customer support for all department services and project management.
• Ensures appropriate resources are deployed to meet customer business, clinical, or technical needs.
• Serves as a liaison between facility staff and information technology.
• May provide multidisciplinary services in accordance with each job description in support of the assigned service area.
• Communicates with customers throughout the lifecycle of the provided service to ensure they stay informed.
• Interacts with customers, support services, and vendor partners in managing, assessing, designing, planning, and developing detailed specifications for project assignments.
• Attends or facilitates routine meetings and participates in the support of information technology and facility-driven projects to ensure proper support and assistance.
• Assists IT Service Delivery leadership to ensure facility projects include IT budgetary projections.
• Prioritizes and schedules daily service requests by assigning appropriate technical resources.
• Plans, prioritizes, directs, and schedules support incidents and service requests from customers and routine assignments, attending routine meetings in support of continual service improvements, standards, and best practices.
• Utilizes problem-solving techniques to independently triage problems with network infrastructure, business, or product line-specific applications.
• Documents all actions of end-user requests and/or problem resolution using tracking management systems.
• Keeps customers informed throughout fulfillment and troubleshooting processes.
• Manages procurement of IT services and products, following all asset management procedures and guidelines.
• Ensures order and stock management are maintained.
• Coordinates or facilitates installation, configuration, and ongoing usability and maintenance of desktop computers, peripheral equipment, and related software, following standard departmental procedures and standards.
• Performs basic telephony station programming, installation, and management of telephone and voicemail systems plus ancillary equipment.
• Provides customer support on all standard network and collaboration software products and technologies, including establishment of wired and wireless network connectivity.
• May conduct needs assessments and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs.
• Provides guidance and serves as an escalation point to junior members of the department and may represent IT at facility-based leadership meetings.
• Coordinates and manages the IT Service Delivery functions within a facility, group of facilities, clinics, or service lines as assigned.
• Exercises latitude to make day-to-day decisions as needed in the support of both internal and external customers.

Requirements

• Experience and education as normally obtained through an Associate’s degree and one year of relevant experience in a similar role.
• Strong work ethic and initiative.
• Ability to work well in a team environment across the system.
• Proven customer service skills.
• Proven organizational skills.
• Requires communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management.
• Must be knowledgeable and technically adept in the use and operation of a wide range of desktop, mobile devices, and network connectivity.
• Experience working with Microsoft Office 365 applications.

Preferred Qualifications

• Bachelor's degree or combination of education and relevant work experience.
• Previous experience with assigning daily workloads and tasks.
• General knowledge of information technology and healthcare is desirable.
• Previous experience working on IT projects.
• A+ certification.
• Net+ certification.
• Additional related education and/or experience preferred.

Pay

Estimated Pay Range: $27.78 – $40.22 / hour. Banner Health is committed to pay equity and transparency. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.