IT Coordinator

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy. We established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho.

Overview

An IT Coordinator must be knowledgeable in software, hardware, and networking. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Responsibilities

• Actively participates in the daily operational activities that impact important components/processes of the IT work function.
• Acts as a liaison between Housing Works, Synoptek/BCMone (the outsourced IT companies) and other vendors regarding technology and infrastructure with weekly/monthly meetings.
• Assist and support team members in completing IT projects including but not limited to:
  • Coordinating and scheduling execution of projects
  • Reviewing, assessing, and evaluating the execution of projects regularly
  • Troubleshooting and resolving complex issues arising in projects
• Responsible for maintaining IT compliance and conducting audits.
• Responsible for the support of our cell phone management, Office Phones, Desktops, general IT equipment and inventory systems.
• Responsible for maintaining compliance and audits, which include e-waste inventory, secure print for the agency.
• Supports and maintains server rooms and needs at all sites.
• Responsible for technical documentation, assessing, resolving and/or escalating issues as appropriate.
• Instituting protocols for the use of IT across departments and projects.
• Providing advice on the most suitable IT choices.
• Providing technical support or training for systems and networks.

Requirements

• Bachelor’s in Computer Science or similar.

Benefits

• Three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

Pay

$21/hr - $24/hr commensurate with experience.