IT Coordinator Americas

Main tasks

• Identify end user training needs, provide input on training material, and arrange training sessions, with special focus on MS 365 tools.
• Being 2nd Line, assist 1st Line support team when required, identify recurring issues and automation opportunities and report to line manager.
• Ensure local support in Applications, Network management, Server management, Order fulfilment, IT governance and IT security.
• Follow up with local vendor(s) on contracts, identify needs and renewal cycle, liaise with Head of Supplier Management.
• Local Deskside Support.
• Monitor user satisfaction scores, identify improvement potential.
• Ensure incidents and requests registered in global helpdesk system are handled according to GBS IT, SLA/ GSM principles and guidelines.
• Advice on IT investment budget.
• Provide accurate reporting as required.
• Act within the corporate governance policy.

Qualifications

• Highly motivated by helping people improve their IT knowledge on the latest Microsoft 365 tools.
• Work in an international environment, where English is the corporate language, utilizing the very latest Modern Workplace technology and applications.
• Fun and diverse workplace.
• Competitive pay and benefits package.
• Generous paid time off.
• Great opportunities for advancement.
• Opportunity to work in a global capacity.

Benefits

• Funny and dynamic workplace.
• Generous paid time off.
• Great opportunities for advancement.
• Opportunity to work in a global capacity.

Pay

Compensation range depending on experience.