IT Coordinator Americas
Wilhelmsen group · Houston, TX · 2 days ago
Information TechnologyFull-time
Main tasks
- Identify end user training needs, provide input on training material, and arrange training sessions, with special focus on MS 365 tools.
- Being 2nd Line, assist 1st Line support team when required, identify recurring issues and automation opportunities and report to line manager.
- Ensure local support in Applications, Network management, Server management, Order fulfilment, IT governance and IT security.
- Follow up with local vendor(s) on contracts, identify needs and renewal cycle, liaise with Head of Supplier Management.
- Local Deskside Support.
- Monitor user satisfaction scores, identify improvement potential.
- Ensure incidents and requests registered in global helpdesk system are handled according to GBS IT, SLA/ GSM principles and guidelines.
- Advice on IT investment budget.
- Provide accurate reporting as required.
- Act within the corporate governance policy.
Qualifications
- Highly motivated by helping people improve their IT knowledge on the latest Microsoft 365 tools.
- Work in an international environment, where English is the corporate language, utilizing the very latest Modern Workplace technology and applications.
- Fun and diverse workplace.
- Competitive pay and benefits package.
- Generous paid time off.
- Great opportunities for advancement.
- Opportunity to work in a global capacity.
Benefits
- Funny and dynamic workplace.
- Generous paid time off.
- Great opportunities for advancement.
- Opportunity to work in a global capacity.