IT Contract and Vendor Manager

About the role

The IT Contract & Vendor Manager is responsible for end-to-end ownership of IT vendor contracts and strategic supplier relationships. This role ensures vendors deliver measurable value, comply with contractual and regulatory requirements, and align with the organization's financial, operational, and risk management objectives. The position plays a critical role in optimizing the IT vendor portfolio, governing external labor usage, and providing executive level insights on cost, performance, and risk.

Responsibilities

• Contract Lifecycle Ownership: Owns the full IT contract lifecycle, including intake, negotiation support, execution, amendments, renewals, and termination. Partners with Legal, Procurement, Finance, and IT stakeholders to ensure contracts are commercially sound and operationally executable. Maintains accurate contract records, key terms, expirations, financial commitments, and renewal obligations.
• Vendor Relationship & Performance Management: Acts as the primary point of accountability for strategic IT vendors and service providers. Establishes and manages vendor performance frameworks, including SLAs, KPIs, scorecards, and remediation plans. Leads periodic business reviews to assess performance, risks, and opportunities for improvement or cost optimization.
• IT Vendor Portfolio Optimization: Evaluates the IT vendor landscape to identify redundancies, consolidation opportunities, and sourcing improvements. Supports sourcing strategies that balance cost efficiency, service quality, scalability, and risk. Drives continuous improvement across the vendor portfolio to maximize value delivered to the business.
• Financial & Commercial Oversight: Oversees vendor financial performance, including rate cards, invoicing accuracy, budget adherence, and commercial compliance. Tracks contract value, committed spend, savings, cost avoidance, and financial risks. Partners with IT Finance and Procurement to support budgeting, forecasting, and financial transparency.
• Governance, Risk & Compliance Leadership: Ensures IT vendors comply with contractual, regulatory, security,