IT Consultant - System Administrator

About the role

The IT Consultant will manage the technology infrastructures for multiple clients in various industries. Responsibilities include supporting and maintaining servers, desktops, firewalls, network equipment, software applications, backup systems, and more.

Responsibilities

• Maintain healthy working relationships with multiple customers, manage customer expectations, and regularly communicate project status to customer contacts.
• Understand customer business processes and goals and recommend technology solutions to improve those processes or achieve those goals.
• Manage and plan complex technology projects including coordinating internal and external resources.
• Task and project item delegation.
• Runs internal and external status meetings to maintain project progress.
• Deploy complex solutions involving a variety of technologies from the below “Preferred Technical Skills/Knowledge” list.
• Builds new network and server environments, including the physical installation of network, server, and desktop equipment.
• Manage, maintain, and upgrade existing servers, networks, and desktops.
• Solve technical problems including server and desktop hardware issues, desktop viruses, software deployments, and software problems.

Requirements

• Bachelor's degree or 2-3 years of IT management experience.
• Minimum 1 year as a network/system administrator, IT manager, or IT consultant.
• Prior experience handling multiple customers at an IT consultancy or MSP is a big plus.
• Knowledge of common business operating systems and applications, including Windows, Windows Server, and Office.
• Strong interpersonal communication skills, both written and verbal.
• Ability to interface professionally with customer executives and employees.
• Ability to see problems through to resolution and communicate progress and results to customers.
• A high degree of autonomy and ability to self-manage is required.
• Physically capable of picking up and moving computer hardware.
• Must reside in Austin, TX, or the surrounding area, to accommodate client onsite visits.

Preferred Technical Skills/Knowledge

• Microsoft Exchange
• VMware
• Hyper-V
• Remote Desktop Services
• Windows Server
• SQL Server
• Fortinet, Palo Alto, and other firewalls
• Active Directory
• Group Policy
• Client Operating Systems
• Networking and Related Concepts – Routing, Switching, Wireless, LAN/WAN, TCP/IP, DNS, DHCP, VPN, and SMTP
• Microsoft Azure
• Microsoft 365 and Related Technologies – SharePoint, Teams, Intune
• Amazon Web Services (AWS)
• Security Platforms and Concepts
• Linux (Red Hat)

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Long-term disability
• Paid vacation
• Paid holidays
• SIMPLE IRA for eligible employees
• Stocked snack bar
• Company sponsored outings
• Fitness center onsite