IT Consultant, Overnights

About the role

We are expanding our support coverage to serve a key client around the clock. As an overnight IT Consultant, you will be the dedicated technical resource during evening hours, ensuring seamless IT operations when the rest of the team signs off for the day.

Responsibilities

• Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions
• Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows
• Provision, configure, and maintain user laptops, workstations, and accounts
• Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments
• Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts
• Manage physical assets including inventory, cable management, and general workspace upkeep
• Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA
• Help configure automations and tooling especially around onboarding and offboarding workflows
• Mentor and support junior team members as you grow into the role

Requirements

• Solid hands-on experience with Mac OS and Windows operating systems
• Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom
• Exposure to MDM platforms such as Kandji, Jamf, or Intune and identity providers such as Okta
• Familiarity with networking fundamentals and standard environments including Meraki and Unifi
• Basic understanding of compliance frameworks such as SOC2 and HIPAA
• Strong troubleshooting skills with a focus on clear, documented resolutions

Qualifications

The right person for this role is self-sufficient, composed under pressure, and takes pride in being the reliable presence that keeps things running quietly in the background.

Skills

• Technical proficiency with Mac OS and Windows
• Experience with Google Workspace, Microsoft 365, Slack, and Zoom
• Knowledge of MDM platforms like Kandji, Jamf, or Intune
• Understanding of networking fundamentals and standard environments
• Compliance with frameworks such as SOC2 and HIPAA
• Excellent troubleshooting and problem-solving skills

Benefits

• Health Benefits: 100% covered health, dental, and vision insurance for you, 50% for dependents
• Paid Parental Leave
• HSA/FSA eligibility
• Access to a variety of mental health programs
• Annual Bonus Program
• Biannual company retreats
• Social events
• Wellbeing events and programs
• Home internet and mobile reimbursement
• Monthly meal stipend

Pay

Compensation offered will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

Shift: 5:00 PM to 1:00 AM PST, Monday-Friday

Expected Start Date

Early August