Data Center Technician - Overnight

Description of Responsibilities

• Maintain and monitor the data center’s critical infrastructure systems, supporting both Netrality colocation customers and building tenants.
• Investigate internal alerts and follow established escalation procedures to ensure compliance with high-level service and security requirements.
• Provide top-tier physical and remote customer support for local and international Colocation Customers, including fiber/copper cross-connects and equipment troubleshooting.
• Assist with Customer Support requests through a Web-based ticketing system, covering access requests, Remote Hand troubleshooting, order processing, delivery logistics, and general support.
• Execute sales orders and prepare facility setups to support new customer environments based on ongoing sales activities.
• Perform hourly walkthroughs of the facility to visually verify and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions.
• Assist with physical security monitoring using cameras, access badges, door alarms, and notifications.
• Perform “rack & stack” tasks for customer equipment as needed.
• Carry out routine operational tasks such as equipment handling, repairs, troubleshooting, processing interconnection circuit orders, and general site support.
• Manage customer package deliveries by receiving, handling, storing, and shipping items.
• Answer client calls, emails, and inquiries professionally, coordinating the appropriate resources to resolve client issues.
• Aid in client deployment strategies and facility expansion planning.
• Sign visitors in and out of the facility and escort authorized personnel as necessary.
• Monitor and assist during planned outages or maintenance windows.
• Keep detailed logs of all events, anomalies, inventory, and work tickets.
• Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues.

Position Requirements and Desired Skills

• High School Diploma required
• 2 years of previous Data Center experience or other closely related technical fields required
• Industry-related certifications or associate degree in a technical area of study strongly preferred
• Fundamental knowledge of Data Center cooling and power infrastructure a plus
• 2 years of customer service experience required
• Strong troubleshooting, problem-solving, multitasking, and organizational skills
• Operate with a 'safety first' mindset at all times
• Follow all current emergency procedures set forth by Netrality and the assigned property
• Excellent communicator and team player
• Experience working independently and collaboratively; effectively managing priorities while meeting hard deadlines
• Ability to work cross-functionally with ease
• Proficient with Microsoft Office Suite and Adobe Suite
• Excellent communication and interpersonal skills, especially with supervisor and local site team
• Self-motivated, initiative taker
• Highest ethical and professional conduct and integrity
• Adhere to all guidelines and expectations set forth in company's corporate handbook

Data Center Operations

Netrality Data Centers is located in Philadelphia, PA.