Data Center Technician

Responsibilities

• Identifies opportunities for others to replace or upgrade server components.
• Validates cabling, checking network environment build and connectivity is established.
• Makes sure network environment build and connectivity is error-free.
• Mentors less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
• Guides and instructs less experienced technicians on best practices for implementing designed and defined network communications and solutions, signing off on client configurations within environments.
• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs).
• Provides technical support and trouble shooting, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
• Ensures adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
• Conducts functional testing of security and ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.
• Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
• Collaborates with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Safeguards contractors and vendors to ensure they deliver quality services and that all SLAs are being met.
• Contributes to quality assurance through process creation and training of less experienced peers.
• Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions.
• Provides guidance to team members on shifting priorities and resources according to team needs.
• Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
• Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team.
• Collects and reviews data and/or information to troubleshoot complex errors.
• Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field.
• Seeks out and leverages feedback and advanced training to improve skills.
• Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

  Qualifications

  • Knowledge of server components and hardware maintenance.
  • Experience guiding and coaching less experienced technicians on best practices for power distribution units and/or replacement hardware.
  • Ability to implement technical solutions to enhance and troubleshoot systems within Service Level Agreements (SLAs).
  • Proficiency in network configuration, installation, and augmentation.
  • Experience with technical support and trouble shooting, including monitoring and assigning work in ticketing environment.
  • Understanding of safety and compliance standards, including adherence to established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs).
  • Ability to identify and escalate issues to senior peers and/or external experts, operations team, and engage global teams about local issues.
  • Experience in collaborating with project teams/colocation partners to test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
  • Proven ability to act as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
  • Experience in safeguarding contractors and vendors to ensure they deliver quality services and meet SLAs.
  • Ability to contribute to quality assurance through process creation and training of less experienced peers.
  • Experience completing complex and/or ambiguous tasks in accordance with project requirements, with limited instructions.
  • Experience providing guidance to team members on shifting priorities and resources according to team needs.
  • Experience leveraging advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
  • Experience developing and sharing procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team.
  • Experience collecting and reviewing data and/or information to troubleshoot complex errors.
  • Experience embracing continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field.
  • Experience recommending, implementing, and sharing improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.