IT Consultant - Desktop Engineering, Automation & CMDB Management
Preferred location: New Orleans, LA; Little Rock, AR; or The Woodlands, TX. Onsite role.
About the role
The IT Consultant – Desktop Engineering, Automation & CMDB Management provides advanced technical capabilities across Entergy’s enterprise workstation environment. This role supports Windows desktop configurations, improves internal PC refresh program policies, designs and governs Group Policy Objects, develops End User Computing automation, and ensures accuracy across the ServiceNow CMDB. The consultant partners with Infrastructure, Cybersecurity, and Service Management teams to deliver a secure, reliable, automated, and highly governed endpoint platform supporting the End User Computing team’s modernization strategy.
Responsibilities
- Engineer workstation standards, GPOs, security baselines, and configuration policies
- Develop automation solutions using scripting, workflows, and ServiceNow capabilities
- Manage workstation lifecycle and deployments using BigFix, Intune, or similar tools
- Maintain CMDB accuracy, CI class governance, reconciliation logic, and relationships
- Troubleshoot complex endpoint and configuration issues
- Support EUC automation initiatives and iterative platform improvements
- Partner with Service Management to improve processes based on CMDB data quality
- Document engineering standards, procedures, and knowledge articles
- Ensure alignment with cybersecurity, compliance, and audit requirements
- Support operational needs during storms, outages, emergencies, or special events
Requirements
- Bachelor’s degree in IT, Computer Science, Engineering, or related field; or equivalent experience
- 5+ years of experience in desktop engineering, endpoint management, automation, or configuration management
Skills
- Windows desktop engineering and GPO design
- PowerShell and automation scripting
- BigFix, Intune, or MECM
- ServiceNow CMDB governance
- ITIL processes
- Software deployment pipelines and patch management
- Active Directory, identity, and device compliance
- Strong written and verbal communication
- Ability to lead small workstreams and collaborate across IT teams
- Problem-solving and influencing operational reliability
Preferred Qualifications
- Microsoft Endpoint Administrator certification
- ITIL Foundation certification
- ServiceNow Fundamentals or CMDB certification
Travel up to 25%. Authorization to work in the United States is required; Entergy will not sponsor work visas for this position.