IT Consultant

We’re disrupting the IT service industry by offering custom, human-centric solutions that bridge the gap between technology and people. This role expands our support coverage for a key client, providing a dedicated technical resource to ensure seamless IT operations during a critical window. You’ll work independently, troubleshoot without a safety net, and deliver a white-glove experience—acting as the reliable presence that keeps things running smoothly in the background.

Responsibilities

• Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions
• Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows
• Provision, configure, and maintain user laptops, workstations, and accounts
• Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments
• Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts
• Manage physical assets including inventory, cable management, and general workspace upkeep
• Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA
• Help configure automations and tooling, especially around onboarding and offboarding workflows
• Mentor and support junior team members as the role grows

Requirements

• Solid hands-on experience with Mac OS and Windows operating systems
• Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom
• Exposure to MDM platforms such as Kandji, Jamf, or Intune and identity providers such as Okta
• Familiarity with networking fundamentals and standard environments including Meraki and Unifi
• Basic understanding of compliance frameworks such as SOC2 and HIPAA
• Strong troubleshooting skills with a focus on clear, documented resolutions

Benefits

• Health Benefits
• Compensation, Rewards & Recognition
• Work-life balance initiatives
• Learning & Development opportunities
• Positive, inclusive culture
• Extras

Schedule

This is a remote position with a shift of 9:00am–5:00pm local time. Expected start date: mid-August.

Candidates based anywhere in the United States are welcome to apply.