IT Consultant

About This Job

We are expanding our support coverage to serve a key client. As an IT Consultant, you will be one of the dedicated technical resources, ensuring seamless IT operations. This is a focused, high-ownership position where you provide IT support during a critical window. You will need to think independently, troubleshoot without a safety net, and deliver a white-glove experience. The right person for this role is self-sufficient, composed under pressure, and takes pride in being the reliable presence that keeps things running quietly in the background. This is a remote position.

Shift & Schedule

9:00am–5:00pm local time. Expected start date: Mid August.

Responsibilities

• Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions
• Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows
• Provision, configure, and maintain user laptops, workstations, and accounts
• Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments
• Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts
• Manage physical assets including inventory, cable management, and general workspace upkeep
• Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA
• Help configure automations and tooling especially around onboarding and offboarding workflows
• Mentor and support junior team members as you grow into the role

Technical Requirements

• Solid hands-on experience with Mac OS and Windows operating systems
• Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom
• Exposure to MDM platforms such as Kandji, Jamf, or Intune and identity providers such as Okta
• Familiarity with networking fundamentals and standard environments including Meraki and Unifi
• Basic understanding of compliance frameworks such as SOC2 and HIPAA
• Strong troubleshooting skills with a focus on clear, documented resolutions

Benefits

• 100% covered health, dental and vision insurance for you, 50% for dependents
• Paid Parental Leave
• HSA/FSA eligibility
• Access to a variety of mental health programs
• 401(k) + 4% company matching
• Annual Bonus Program
• Flexible Time Off
• Flexible certification and learning stipends and reimbursements
• Biannual company retreats
• Social events
• Wellbeing events and programs
• Home internet and mobile reimbursement
• Monthly meal stipend