IT Compliance Analyst

About the role

The IT Digital Analyst supports the company’s digital platforms by ensuring website performance, usability, and operational stability. This role serves as a bridge between technical teams and business stakeholders—translating complex web technologies into clear, actionable information.

Key Responsibilities

• Assist with website analytics, reporting, and tracking to support business insights.
• Document processes, updates, and troubleshooting steps to maintain clear operational records.
• Provide training or guidance to internal users on tools, workflows, and best practices.
• Maintain website performance, uptime, and functionality by addressing issues proactively.
• Troubleshoot and resolve website errors reported by internal and external users.
• Support content updates, page builds, and routine site maintenance in collaboration with IT and Business Units.
• Coordinate with developers, designers, and IT teams to implement enhancements, patches, and new features.
• Perform regular audits to ensure compliance with accessibility standards, brand guidelines, and security requirements.
• Communicate complex web technologies, system behavior, and data insights in clear, understandable terms for non-technical stakeholders and leadership.
• Perform additional duties and special projects as required to meet evolving business needs (e.g., eIFU record creation and review).

Required Skills & Qualifications

• Experience with Adobe Experience Manager (AEM) and backend web applications (e.g., S3, ESL, TIBCO).
• Understanding of basic web technologies (HTML, CSS, JavaScript concepts, content management workflows).
• Ability to diagnose and resolve technical issues efficiently and accurately.
• Strong communication and customer service mindset, with the ability to translate technical concepts into non-technical language.
• Detail oriented with strong organizational and multitasking abilities.
• Exposure to ticketing systems (e.g., Jira, ServiceNow).
• Background in IT support, web administration, digital operations, or a related field.
• Bachelor's degree in Information Technology (IT)

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)