IT Communications Coordinator

About the role

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position may be based in our global operations center in Tampa, FL.

Key Responsibilities And Essential Job Functions

• Develop, prepare, and deliver executive communications, presentations, and reports for internal and external audiences, ensuring clarity and consistency of messaging for projects, system updates, and process changes.
• Serve as a liaison between the CIO, IT leadership, and other business services, facilitating effective information flow and communication.
• Aid in the preparation and organization of executive meetings, including agenda development, minutes, and follow-up actions, with a focus on clear documentation and communication of outcomes.
• Translate technical concepts into clear, concise, and user-friendly content for non-technical audiences.
• Create and maintain FAQs, knowledge base articles, and training materials to support application and process adoption.
• Cook up with project teams and business stakeholders to ensure timely and accurate communication.
• Prepare newsletters, portal updates, email campaigns, and other communication materials.
• Support change management initiatives by creating awareness and engagement content.
• Maintain consistency in tone, branding, and clarity across all technology communications.
• Develop and implement communication strategies to promote technological initiatives, changes, and achievements within the organization.
• Handle sensitive information with the highest level of confidentiality and discretion.
• Support the CIO in long-term planning, budgeting, and resource allocation, including communication of plans and progress.
• Special projects and duties as assigned.

Required Skills

• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
• Advanced written and verbal communication skills, with the ability to translate complex technical concepts into clear, accessible language for diverse audiences.
• Strong technical acumen and familiarity with IT systems, terminology, and project management.
• Exceptional organizational and multitasking abilities.
• Advanced proficiency in Microsoft Office Suite, collaboration tools (Teams, SharePoint), and project management platforms.
• Experience developing and managing communications strategies, channels, and content.
• Ability to work independently, exercise sound judgment, and manage confidential information.
• Strong analytical and critical thinking skills.
• Professional demeanor and ability to interact with senior leadership and external partners.
• Analytical skills to measure communication effectiveness and recommend improvements.
• Customer-focused mindset with attention to detail.

Required Qualifications & Education

• Bachelor’s degree in information technology, communications, Business Administration, or related field required.
• 5+ years of experience in IT communications, executive support, technical administration, or IT project coordination.
• 5+ years of ITIL or similar IT service management framework experience.

Preferred Qualifications & Education

• Experience supporting C-level executives in a technology-driven environment preferred.
• Experience in communications, public relations, or technical writing within an IT context preferred.
• ITIL® Foundation (IT Service Management).
• Prosci® Change Management Certification.
• Certified Technical Communicator (STC) or equivalent.
• CompTIA Project+ or PMP® (Project Management).

Benefits

Comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.