IT Comms Specialist (Third Shift)

What Will You Be Doing?

• Function as a Jr. Incident Manager in support of high impact incidents by facilitating communication and delivering status updates
• Maintain SEV communications
• Update and manage SEV incidents
• Apply updates when needed to StatusPage
• Monitor ESP batch jobs and coordinate corrective action with respective job owners
• Manage the P1 Page-Out Tool, Splunk On-Call
• Fulfilling requests for new members and updating teams
• Calling out when P1s are unacknowledged
• Monitor and support of core applications
• Support and Triage incidents for D&T partners, as needed
• Manage ServiceNow ticket queue
• Create ServiceNow incidents from email communications to inbox(es)
• Manage Comms Team email and call queue

What Do You Need To Bring?

• Bachelor’s Degree or related experience
• Experience with O365 preferred
• Knowledge of Oracle Batch processes a plus
• Technical Services experience in Retail environment a plus
• Ability to communicate effectively with highly technical associates and executives
• Ability to recognize and react to time-sensitive situations
• Ability to lead and direct the work of others
• Positive attitude with a team player mentality
• Consistent and reliable presence, with an awareness of the impact the team plays in critical business operations

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!

We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Six associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!