IT & Cloud Support Analyst I - Paid Training Program

Location: Onsite 5 days/week in St. Louis, MO until training is complete, then hybrid work model. Contract-to-hire position. The hiring company will be disclosed during the interview process. Work sponsorship is not available for this role.

About the role

We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support US government customers and drive reliability through processes and systems that deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group supporting this mission across products and infrastructure. Training is provided and tailored to individual skill gaps, with an estimated 50–70 hours (4–6 weeks part-time) for candidates new to the technology stack.

Responsibilities

• Own the support queue as the first point of contact: handle new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
• Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents
• Create and update technology documentation for customers
• Work with the development team to integrate into their development cycle as a product tester
• Monitor cloud infrastructure to triage and remediate issues as they surface
• Proactively suggest and implement improvements to environments
• Coordinate across teams to champion and drive outcomes

Requirements

• Some technical experience (hobbyist, professional, or relevant education)
• Attention to detail and reliable personal workflows
• A curious mind and drive to understand complex systems, including downstream effects of decisions
• Genuine interest in technology and problem-solving
• Ability to work onsite 5 days per week on either a morning (6a–2p) or afternoon (2p–10p) shift until training is complete

Qualifications

• 2 years of experience on a help desk, as a sysadmin, or DevOps engineer (ideal but not required)
• Associate's or Bachelor's degree in a related field (ideal but not required)
• Familiarity with ticketing systems (e.g., Jira Service Management), cloud infrastructure, and interpreting dashboards/logs
• Experience working within cleared facilities (nice to have)
• Active Secret or TS/SCI clearance (nice to have)

Skills

Training will cover the following areas, tailored to individual skill gaps:

• GitLab CI/CD pipelines (primary specialization)
• Kubernetes fundamentals
• Amazon EKS (Kubernetes on AWS)
• AWS fundamentals (EC2, S3, IAM, EBS, ECR)
• Terraform (Infrastructure as Code)
• Istio (service mesh/networking)
• Argo CD (GitOps deployment)
• Elastic (monitoring and alerting)
• Git commit-history triage ("who broke the pipeline")
• QA testing (smoke, UI, and performance testing)
• Service support fundamentals