IT Client Services Manager

Key Responsibilities

• Team Leadership: Oversees and directs the IT Client Services team or larger projects, with a focus on managing resources, budgets, and workflows.
• Operational Planning: Develops and adapts departmental plans to address resource and operational challenges effectively.
• Strategic Planning: Develops and implements strategic initiatives that align with organizational goals, drive service excellence, and address operational challenges.
• Technical Guidance: Provides technical expertise and direction to team members and stakeholders to ensure alignment with best practices and organizational standards.
• Project Management: Skilled in overseeing complex IT client services projects from initiation to completion, ensuring timely delivery within budget.

Key Skills

• Leadership: Demonstrates the ability to lead and inspire a team, fostering a collaborative and high performance work environment.
• Financial Acumen: Proficient in managing budgets, forecasting financial performance, and optimizing resource allocation to achieve financial targets.
• Technical Expertise: Possesses in-depth knowledge of IT client services technologies and best practices to provide effective technical guidance and support.
• Problem Solving: Excels in identifying complex technical and operational issues and developing effective solutions to mitigate risks and enhance service quality.
• Communication: Effective in articulating ideas clearly and facilitating open communication channels within the team and with stakeholders.
• Change Management: Skilled in leading and managing organizational change initiatives, ensuring smooth transitions and minimal disruptions to services.
• Resource Management: Allocates team resources and sets daily priorities to meet departmental objectives and improve efficiency.
• Performance Management: Experienced in conducting performance appraisals, setting objectives, and implementing development plans to enhance team productivity.
• Vendor Management: Experience in selecting, negotiating, and managing relationships with external IT vendors and service providers.
• Client Relationship Management: Excels at building and maintaining strong relationships with clients, ensuring high levels of satisfaction and retention.

Pay & Benefits

Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Estimated annual base pay: $113,000(minimum) - $147,000(midpoint) - $181,000(maximum).

All Levels are eligible for the benefits below:

• All members included in annual cash bonus opportunity.
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays, including floating holidays.
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
• Paid parental leave.
• Adoption Assistance
• Employee Assistance Program, including mental health benefits.
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care
• Flexible Spending
• Voluntary benefits, including:
• Home / Auto Insurance discounts
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave