Client Services Manager

About the role

The Client Services Manager oversees the smooth and efficient operations of Sago’s focus group facility in New York City. Reporting to the Facility Director, you will lead a team of supervisors and representatives, manage client relationships, and ensure top-notch service.

Responsibilities

• Anticipate and meet client needs, fostering positive onsite experiences to drive return business.
• Proactively identify and promptly address client concerns, maintaining a positive and responsive approach.
• Lead and supervise staff to ensure high levels of client and respondent satisfaction.
• Oversee hospitality and administrative functions, ensuring seamless management and efficient operation.
• Coordinate with outside vendors to meet client needs to a high standard.
• Support Project Managers with in-house client services and client feedback.
• Maintain the facility and collaborate with property management and approved vendors.
• Review and prepare project materials, attend kick-off calls, and engage in thorough communication with clients.
• Ensure all participant compensation is processed accurately and reports are complete.
• Perform CSR duties as needed and assist in scheduling participants for room rentals.

Requirements

• High school diploma or equivalent required.
• At least 2 years of hospitality industry experience preferred.
• Prior experience in market research is an asset, but not required.
• Minimum of 2 years of management experience.
• Strong client-focused mindset with a commitment to exceptional service.
• Demonstrated leadership abilities with experience guiding and motivating teams.
• Excellent decision-making and problem-solving skills in fast-paced environments.
• Professional demeanor and polished appearance.
• Proficient in Microsoft Office and comfortable using computer-based systems.

Benefits

• Fixed salary of $60,000 per year.
• Eligible for Sago's benefits program, including health, dental, and vision insurance, 401(k) with employer match, paid time off and holidays, and an amazing culture.

Pay

$60,000 annually

Schedule

Full-time, Exempt