IT Client Service Specialist

About the role

The IT Client Service Specialist role supports the Dallas Office and provides remote support for staff in all other locations. Responsibilities include maintaining hardware, software, and systems, troubleshooting issues, organizing IT resources, and capturing accurate technical documentation.

Responsibilities

• Support the IT team in maintaining hardware, software, and other systems.
• Aid in troubleshooting issues and providing technical support.
• Organize and maintain IT resources.
• Perform basic problem-solving using remote management systems.
• Communicate effectively with audiences of varying levels of technical understanding.
• Capture, produce, and maintain accurate technical documentation.
• Show excellent interpersonal and team-oriented skills.
• Be reliable and responsible.
• Enforce all IT policies, including support of system procedures.
• Show innovation, initiative, strong attention to detail, and accuracy.
• Identify and drive resolution of systemic technical issues.

Requirements

• BS in Computer Science (or related field) or equivalent combination of education and experience required.
• Minimum of 2 years of experience within IT Support (within an AEC firm, a plus).
• Industry-standard hardware/software certifications (i.e. Microsoft, Apple, A+) a plus.
• Extensive knowledge of Microsoft Office Suite of applications.
• Excellent problem-solving skills including use of remote management systems.
• Professional-level verbal and written communication skills including the ability to communicate effectively with audiences of varying levels of technical understanding.
• Ability and desire to capture, produce and maintain accurate technical documentation.
• Excellent interpersonal, team-oriented skills.
• Reliable and responsible.
• Committed to enforcing all IT policies, including support system procedures.
• Show innovation, initiative, strong attention to detail, and accuracy.
• Identify and drive resolution of systemic technical issues: assess and identify opportunities for improvement.

Skills

• Background supporting both Windows and Apple personal computing environments.
• Experience with workstation and laptop re-imaging (Acronis, Ghost, SCCM, etc.).
• Server/Workstation (Windows Server 2012/R2, Windows 10).
• Storage (EMC, EqualLogic, Cloud, etc.).
• Virtual Technology (VMWare, Citrix, etc.).
• Mobile Technology (smartphones, laptops, tablet/iPad, etc.).
• Telephony (Desktop & Conference Room Analog, Digital, VoIP systems and solutions).
• Messaging (Exchange/Outlook, Office365).
• Collaboration Tools (File Exchange/Sharing, DFS etc.).
• Business Applications (MS Office, Adobe Creative Suite, etc.).
• AEC Applications (AutoCAD, Revit, 3ds Max, Rhino, Sketchup, Newforma, etc.).
• Scripting and Basic Web Development (a plus).

Benefits

Comprehensive medical, dental and vision coverage
401k Options
PTO
Company Paid Holidays
Life Insurance
Pre-tax commuter benefits
Professional Development
Competitive salary
PE has a hybrid policy that allows flexibility for our employees in managing their working days and hours to cater to their diverse needs.
Salary Range: $60k to $70k

Schedule

Normal office environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching.
Ability to perform consistent daily work on a computer.
Travel is not typically required but may be necessary in support of regional or site-based offices.
Must be accessible by mobile phone during and outside of business hours for occasional support emergencies (mobile stipend provided).
Must be willing and able to respond quickly to emergency support situations. Occasional weekend or off-hours work may be required.