IT & Business Systems Manager

About the role

We're looking for a technically hands-on IT & Business Systems leader who can take defined business priorities and connect them to real systems, data, and tools — and drive execution. You'll work directly with leadership on an already-defined roadmap, own our core business applications (ERP, WMS), directly manage our Network Administrator, and hold our outsourced managed-services and cybersecurity partners accountable. Leadership already has a clear vision and roadmap for where AI and automation should take us next — grounded in deep knowledge of the business and where our data lives. This role won't need to invent that vision. It will operationalize it: connecting business priorities to the right systems, data, and tools, and managing execution as we build out a dedicated AI/Automation function over the next 12–18 months.

Responsibilities

• IT operations run proactively, not reactively — clear priorities, ownership, and a network administrator with real direction.
• Managed services and cybersecurity vendors are held to clear, measurable service levels.
• ERP/WMS and other core system needs are gathered accurately from the business and implemented right the first time.
• Leadership's AI/automation priorities are translated into scoped, executable technical projects — with this role connecting the dots to the data and tools required.
• Helped scope, and are ready to hire and lead, a dedicated AI/Automation Analyst.
• Take defined business priorities and connect them to real systems, data, and tools; drive execution.
• Work directly with leadership on the defined roadmap.
• Own core business applications (ERP, WMS).
• Directly manage the Network Administrator.
• Hold outsourced managed-services and cybersecurity partners accountable.
• Operationalize the leadership vision for AI and automation.
• Manage execution while building out a dedicated AI/Automation function over the next 12–18 months.

Requirements

• Strong SQL and relational database skills, with real hands-on experience connecting or integrating data across business systems.
• A track record of taking defined priorities from a business stakeholder and building the technical path to deliver on them.
• Experience administering or supporting ERP or similar enterprise business applications.
• 2–5 years in IT, business systems, or ERP/application administration.
• Comfort managing vendors or managed-service providers.
• Willingness to grow into managing technical staff — prior supervisory experience is a plus but not required.
• Nice to have: manufacturing/distribution background; experience with Power Platform, Power BI, or APIs; prior oversight of a cybersecurity vendor relationship.