IT Business Systems

About the role

We are hiring an IT Support Technician to support the daily technology needs of our growing organization. This role is ideal for someone who is dependable, organized, and customer-focused, with the ability to troubleshoot technical issues and support employees across office, engineering, and production environments.

Responsibilities

• Provide day-to-day technical support for desktops, laptops, printers, phones, tablets, and other company equipment
• Troubleshoot hardware, software, network, email, VPN, and user access issues
• Set up and deploy computers, monitors, phones, and peripherals for new hires and existing employees
• Support onboarding and offboarding processes including account setup, password resets, permissions, and equipment tracking
• Maintain inventory of IT equipment and technology assets
• Aid employees with ERP systems, production software, and internal systems access
• Troubleshoot Wi-Fi, printer, and network connectivity issues throughout the facility
• Assist with conference room technology, TVs, Teams meetings, and presentation equipment
• Support cybersecurity best practices including MFA, password policies, and antivirus updates
• Document support requests, recurring issues, and resolutions
• Support software rollouts, upgrades, and company technology projects

Requirements

• 1+ years of IT support or help desk experience preferred
• Experience supporting Windows environments and Microsoft 365
• Basic understanding of networking, printers, troubleshooting, and user account management
• Strong customer service and communication skills
• Ability to prioritize tasks and manage multiple support requests
• High level of professionalism, dependability, and confidentiality
• Experience supporting manufacturing or production environments is a plus
• Associate degree or technical certifications are a plus, but not required

Qualifications

• High school diploma or equivalent
• Basic computer literacy
• Knowledge of Microsoft Office Suite

Skills

• Technical troubleshooting skills
• Customer service skills
• Problem-solving abilities
• Attention to detail

Benefits

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off and holidays

Pay

Competitive pay based on experience and skill level. Any pay ranges listed by third-party job boards are estimates and may not reflect actual compensation.

Schedule

In person

Location

Baton Rouge, LA