IT Business Relationship Partner

About the role

IT Advancement & Design (ITA) comprises further development of information technologies and IT platforms for business solutions and services. It drives proactive needs analysis to ensure business needs, demands and challenges are well understood, and that business execution plans and capabilities are delivered on time and within budget. The role manages demands and priorities while assuring alignment with corporate strategy and budget, optimises and harmonises Nokia’s IT environment, and represents the IT organisation to global or regional business stakeholders and user communities. It works closely with service providers within the IT ecosystem, governs their performance, and acts as the main interface between IT and the business including incident escalations. The role identifies opportunities for process and concept development and improvements, plans and manages the development, testing, and implementation of process/concept improvements and system changes, translates requirements into system terminology and functionality, and delivers process and system end-user training.

How You Will Contribute And What You Will Learn

• Act as Business Partner on operational level, serving as IT single point of contact for business functional and/or site/regional leaders.
• Communicate from IT toward business including Strategy, MoO, service, Portfolio and Global Maintenance Break.
• Clarify escalations, define resolution with relevant counterparts, agree and follow up implementation, and keep the business counterpart updated.
• Ensure, at own Business Partner level, business benefit realisation for the services and projects.
• Support business in their investment planning for business-funded IT efforts.
• Ensure the IT Business service portfolio covers business needs.
• Understand business strategies and enable the business to achieve its strategic objectives by proactively proposing IT offerings.
• Listen to business expectations, analyse business needs, requirements and challenges, involve the needed IT functions, and ensure requests and challenges are further processed in IT.
• Create the capability and program roadmap together with the Business owner.
• Gather needs and interest for new technology alternatives and contribute to technology roadmaps for Nokia Enterprise Architecture.
• Promote the IT service offering and identify potential solutions in response to business needs and concerns.
• Agree the IT Business Service Level Agreement with the business.
• Report service and project performance and the related corrective actions.
• Follow up service satisfaction and initiate and contribute to improvement actions.
• Establish new programs and projects with milestone decisions and deliverables.
• Drive Investment Commitment proposal preparation and approval, and ensure business case creation for new investments.
• Prioritise and manage dependencies between roadmaps, programs and projects.
• Participate in Program Steering for approving PM milestones.
• Collect needs for Minor Enhancements and ensure implementation.
• Secure that IT project delivery is in line with business objectives and expectations covering scope, timeline, quality and target architecture.
• Act as the IT interface for executive support, ensuring Nokia’s senior leaders and their assistants receive prioritised, white-glove IT service across devices, collaboration tools and travel scenarios.
• Own executive escalations end to end, coordinating the relevant IT functions and service providers until resolution and keeping the executive stakeholder informed throughout.
• Ensure executive-critical services are covered by the IT service portfolio, including support for high-visibility events, leadership meetings and board sessions.
• Act as the IT business partner for factory and manufacturing sites, ensuring shop floor IT services meet production requirements and site-specific operating conditions.
• Govern factory site IT service performance and incident escalations with the relevant service providers, minimising disruption to production and delivery schedules.
• Gather factory and site user needs, translate them into IT requirements, and follow up implementation together with the responsible IT functions.

Key Skills And Experience

• 10+ years of experience in IT and services
• Bachelor’s degree or equivalent practical experience
• Strong communication skills and ability to manage complex relationships

About Us

Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Some of our benefits in US

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.