IT Business Relationship Manager

Location: Virginia Beach, VA

Work Shift: First (Days)

Overview

Sentara Healthcare’s Information Technology division is seeking a proven leader at the individual contributor level to join the IT Business Relationship Management team. The Business Relationship Manager (BRM) ensures business and IT alignment by fostering open communication, shared understanding, and collaborative planning. The BRM engages early and often to understand business needs, strategy, and opportunities, and helps the business navigate IT.

Responsibilities

• Ensure comprehensive understanding of IT cost implications associated with project intake and validate funding availability and approval prior to initiation of IT work.
• Act as a bridge between business and IT to reduce issues, remove roadblocks, and keep work moving forward.
• Drive key relationships and actively partner with Senior Leadership, IT Strategy, IT PPM, Enterprise Architecture, Transformation Office, Finance, and Contracting.
• Support the Sentara Health Plan division by aligning IT initiatives with business objectives.
• Engage with business units early to capture needs, strategy, and potential opportunities.
• Collaborate with IT and business partners to establish shared ownership, clear decisions, and strong business outcomes.

Requirements

• Bachelor’s degree in IT, business, or a related field (or equivalent experience).
• 5–7 years of relevant experience in IT, healthcare, business relationship management, process engineering, or business analysis.
• Health plan industry experience.
• Relevant certification (preferred).
• Experience with project management, ServiceNow, and core service management fundamentals (highly desired).

Qualifications & Skills

• Exceptional listening, reframing, influencing, and persuading abilities.
• Excellent interpersonal, communication, presentation, and leadership skills.
• Proven ability to interact with senior leadership in both IT and business units.
• Strong relationship‑building skills to establish trust, team engagement, and ownership.
• Strategic agility and the ability to anticipate future business needs.
• Deep business IQ with thorough understanding of business unit operations, operating model, and priorities.

Pay

Base pay range for full‑time employment: $128,648.00 – $199,097.60 annually. Additional compensation may include shift differentials, standby/on‑call pay, overtime, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation varies based on qualifications, experience, location, market conditions, and business needs.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with employer match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Eligibility for an annual discretionary bonus based on established criteria