IT Business Partner - US
About the role
SHL Medical is a world-leading provider in the design, development, and manufacturing of advanced self-injection devices. With a global team of 6,000 employees, we partner with leading pharmaceutical and biotech companies to deliver innovative autoinjectors, pen injectors, and other drug delivery systems that ensure effective treatment for patients. Headquartered in Switzerland since 2018, with key operations in Sweden, Taiwan, and the US, we are united by a commitment to innovation, impact, and growth. Together, we empower our people to develop solutions that make a meaningful difference in the lives of millions of patients while fostering a supportive, inclusive, and dynamic workplace for our colleagues. The IT Business Partner (ITBP) is the central link between the site's business functions (Production, Supply Chain, Quality, Engineering, Finance, HR, etc.) and IT service delivery. The role ensures that local IT provides reliable first-level support across business applications, ICT, and security, and that the needs of the site's functions are properly understood, prioritized, and delivered – whether resolved locally or escalated to second- or third-level support (regional/corporate IT, application owners, or external vendors). As a member of the site leadership team, the ITBP contributes to the site's operational excellence agenda, ensuring IT is a proactive enabler of production continuity, digitalization, and business performance – not just a support function. The ITBP leads the local IT team and acts as escalation owner, coach, and project coordinator for IT-related initiatives at the site.
Responsibilities
- Act as the primary point of contact between the site's functional leaders (Operations, Supply Chain, Quality, Engineering, Finance, HR) and IT
- Participate as a full member of the site leadership team, contributing